Express Lube Advisor

L0193 Audi Des Moines; Johnston (IA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway is seeking a Service Advisor at L0193 Audi Des Moines to support a high-volume dealership. Open availability is required to cover evenings, weekends, and holidays when demand peaks and earnings opportunities are greatest.

Representing a premium Audi brand, you will greet customers, assess vehicle concerns, prepare accurate repair orders in ADP, explain services and timelines, and obtain authorization for repairs.

Qualifications

• Attention to detail and a sense of urgency in a fast-paced service department.
• Excellent communication and typing skills for repair orders.
• Strong math skills and basic computer proficiency for costs and entries.
• A valid driver’s license and acceptable driving record.
• Ability to accurately assess vehicle concerns and costs.

Responsibilities

• Greet customers and provide a professional, welcoming experience.
• Assess vehicle concerns through conversations and vehicle walk-arounds.
• Prepare accurate repair orders, service recommendations, and estimates in ADP.
• Explain recommended services, pricing, timelines, and inspection findings.
• Obtain customer authorization for repairs and additional service needs.
• Coordinate repairs with technicians and keep work moving efficiently.
• Provide proactive updates and ensure a smooth vehicle delivery.

Skills

Attention to detail

Urgency

Communication

Typing

Math skills

Computer skills

Driver's license

Driving record

Tools

ADP

Job description

Dealership: L0193 Audi Des Moines Audi Des Moines High Volume Dealership | Hiring Immediately Pay: To be discussed during in-person interviews Schedule: This position requires open availability to support dealership operations and customer demand. Successful candidates will be available to work a flexible schedule, including evenings, weekends, and holidays, as these are peak sales periods and key opportunities for maximizing earnings.

Why Join Our Team?

Represent a premium Audi brand in a state-of-the-art dealership known for delivering a relaxed, customer-focused buying experience. Join a team customers consistently recognize for exceptional service,and transparency throughout the sales process. Build lasting customer relationships, not just transactions — Audi Des Moines reviews repeatedly highlight team members by name for being responsive, helpful, and easy to work with. Work with an exciting luxury lineup spanning performance vehicles, SUVs, Certified Pre-Owned models, and Audi's growing electric portfolio. Be part of a dealership that values a straightforward, low-pressure approach, giving you the opportunity to create the kind of experience that keeps customers coming back.

What You'll Do

• Greet customers, answer service calls, and provide a professional, welcoming experience.
• Assess vehicle concerns through customer conversations and vehicle walk-arounds.
• Prepare accurate repair orders, service recommendations, and estimates in ADP.
• Clearly explain recommended services, pricing, timelines, and multi-point inspection findings.
• Obtain customer authorization for repairs and additional service needs.
• Partner with technicians to coordinate repairs, clarify findings, and keep work moving efficiently.
• Provide proactive updates throughout the repair process and ensure a smooth vehicle delivery.
• Process payments and support a seamless Sales-to-Service customer experience.

What You'll Bring

• Strong attention to detail
• Sense of urgency
• Excellent communication
• Typing – ability to type efficiently in order to enter repair orders.
• Mathematics – calculating service costs and counting change.
• Basic computer skills
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential. High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions. At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both. Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!