Service Advisor – Fast-Paced, Customer-Centric Car Care

Audi Coral Springs; Fort Lauderdale (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Lithia & Driveway's Audi Fort Lauderdale location is seeking a dedicated Service Advisor to bridge customers and technicians. You will initiate service requests, develop estimates, and prepare repair orders while maintaining accurate records.

The role emphasizes clear communication, exceptional customer service, and teamwork in a fast-paced environment. Prior service-advisor experience is preferred, with a basic mechanical understanding.

Qualifications

• High school diploma or equivalent is required.
• Prior service-advisor experience is preferred.
• Basic mechanical understanding helps for effective communication with technicians.
• Strong customer service and communication skills are essential.

Responsibilities

• Initiate automotive services by identifying vehicle problems and service requests, verify coverage, develop estimates, write repair orders, and maintain records.
• Serve as liaison between customer and technician to ensure understanding of needs and recommended services.
• Develop estimates by costing materials and labor, calculating payments and deductibles.
• Prepare RO, obtain approvals, and enter RO into service database system.
• Communicate additional service needs based on vehicle inspection and manage warranty processing for qualifying repairs.
• Keep customers informed of service progress, special offers, and expenses.

Skills

Customer service

Communication

Team player

Basic mechanical understanding

Education

High School Diploma or equivalent

Tools

RO system

Warranty processing software

Job description

Lithia & Driveway's Audi Fort Lauderdale location is seeking a dedicated Service Advisor to bridge customers and technicians. You will initiate service requests, develop estimates, and prepare repair orders while maintaining accurate records.

The role emphasizes clear communication, exceptional customer service, and teamwork in a fast-paced environment. Prior service-advisor experience is preferred, with a basic mechanical understanding.