Flexible Schedule Service Advisor (Automotive)

L0154 BMW of Anchorage; Anchorage (AK); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

401(k) Retirement Plan

Employee Stock Purchase Plan

Vehicle Purchase Discounts

Lithia Learning Center

Wellness Programs

Job summary

Lithia & Driveway is hiring a customer-focused Service Advisor for L0154 BMW of Anchorage. You will be the primary contact for service customers, delivering an exceptional ownership experience while identifying opportunities for maintenance and repairs.

We seek 1+ years of experience, a willingness to support flexible hours, and comfort with dealership software systems to coordinate repairs, provide status updates, and ensure a smooth service journey from start to finish.

Qualifications

• 1+ years of experience as a Service Advisor or similar role.
• Preferred Service Advisor experience.
• Experience helping customers and creating an exceptional service experience.
• Comfortable with computers and dealership software systems.
• Valid driver's license and acceptable driving record.
• Basic automotive knowledge.

Responsibilities

• Answer incoming calls and greet customers following procedures.
• Build positive customer relationships by identifying concerns and needs.
• Conduct vehicle walk-arounds to evaluate service requirements.
• Communicate service recommendations, costs, and timelines to customers.
• Secure customer approval for services and repairs.
• Prepare repair orders and service documentation using ADP.
• Coordinate repair activities and dispatch to technicians.
• Provide ongoing status updates during the repair process.
• Manage delivery, review completed work, and explain services performed.
• Process payments and ensure a seamless Sales-to-Service experience.

Skills

Customer service

Communication

Computer literacy

Flexibility

Education

High School or equivalent

Tools

ADP system

Job description

Lithia & Driveway is hiring a customer-focused Service Advisor for L0154 BMW of Anchorage. You will be the primary contact for service customers, delivering an exceptional ownership experience while identifying opportunities for maintenance and repairs.

We seek 1+ years of experience, a willingness to support flexible hours, and comfort with dealership software systems to coordinate repairs, provide status updates, and ensure a smooth service journey from start to finish.