Luxury Auto Service Advisor — Elevate Customer Experience

Bill Jacobs Motorsport Holdings; Naperville Township (IL); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health Insurance

Dental/Vision/Life Insurance

401(k) Retirement Plan

Paid Time Off

Employee Discounts

Wellness Programs

Tuition Reimbursement

Career Growth Opportunities

On-Site Health Coaching

On-Site Physician Assistant

Job summary

Bill Jacobs Motorsport in Naperville, IL is seeking a Service Advisor to discuss vehicle repair and maintenance concerns with customers, coordinate with technicians, and explain service plans and timelines. The ideal candidate will excel at customer communication and build trust through a positive service experience.

The role emphasizes follow-up, professionalism, and proactive maintenance planning for customers, contributing to a strong, service-driven culture at a premier automotive group.

Qualifications

• Two or more years of dealership Service Advisor experience.
• Excellent oral and written communication skills.
• High energy and a positive attitude.
• Phenomenal follow-up skills.
• Professional personal appearance.
• Strong desire to engage with customers and ensure a positive service experience.

Responsibilities

• Greeting customers and discussing their vehicle repair and maintenance concerns.
• Directing customers’ vehicles to experienced technicians and consulting with technicians about recommended repairs and services.
• Communicating changes in service recommendations, repair timelines, and vehicle readiness.
• Maintaining consistent communication with customers regarding the status of their vehicles from the initial visit through delivery.
• Answering customer questions about vehicle service and applicable warranty coverage.
• Advising customers and developing short- and long-term vehicle maintenance and repair plans based on their needs.
• Providing exceptional customer service throughout the service experience.

Job description

Bill Jacobs Motorsport in Naperville, IL is seeking a Service Advisor to discuss vehicle repair and maintenance concerns with customers, coordinate with technicians, and explain service plans and timelines. The ideal candidate will excel at customer communication and build trust through a positive service experience.

The role emphasizes follow-up, professionalism, and proactive maintenance planning for customers, contributing to a strong, service-driven culture at a premier automotive group.