SERVICE ADVISOR

Bill Jacobs Motorsport Inc.; Naperville (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

401(k) retirement plan

Paid Time Off

Employee Discounts

Wellness Programs

Tuition Reimbursement

Job summary

Bill Jacobs Motorsport is seeking a Service Advisor to guide customers through vehicle care, consultations with technicians, and service planning. The role emphasizes delivering a positive experience from drop-off to delivery and building lasting customer relationships in a fast-paced environment.

The successful candidate will greet customers, discuss needs, and clearly communicate service changes, timelines, and readiness while maintaining ongoing updates.

Qualifications

• 2+ years of dealership Service Advisor experience.
• Phenomenal follow-up skills.
• A strong desire to engage with customers and ensure they have a positive service experience.
• Excellent oral and written communication skills.
• High energy and a positive attitude.
• Professional personal appearance.

Responsibilities

• Greet customers and discuss vehicle repair and maintenance concerns.
• Direct customers’ vehicles to technicians and consult with technicians about repairs and services.
• Communicate changes in service recommendations, timelines, and vehicle readiness.
• Maintain consistent communication with customers from initial visit through delivery.
• Answer customer questions about vehicle service and warranty coverage.
• Advise customers and develop short- and long-term maintenance/repair plans.
• Provide exceptional customer service throughout the service experience.

Skills

2+ exp

Follow-up skills

Customer engagement

Oral & written comms

High energy attitude

Professional appearance

Tools

CDK

Job description

Description

Service Advisor

Bill Jacobs Motorsport

The Role at a Glance

We are excited to welcome a Service Advisor to Bill Jacobs Motorsport. The focus of the Service Advisor is to recommend proper vehicle care to our valued customers and explain the value of maintaining their vehicles for optimal performance.

Successful Service Advisors are ambitious problem solvers who thrive in a fast-paced environment. They are committed to building customer relationships, communicating effectively, and providing a positive service experience from vehicle drop-off through delivery.

At Bill Jacobs Motorsport, our goal is to provide the resources, support, and professional environment necessary for a Service Advisor to build a successful and rewarding career.

What You'll Be Doing

• Greeting customers and discussing their vehicle repair and maintenance concerns.
• Directing customers’ vehicles to experienced technicians and consulting with technicians about recommended repairs and services.
• Communicating changes in service recommendations, repair timelines, and vehicle readiness.
• Maintaining consistent communication with customers regarding the status of their vehicles from the initial visit through delivery.
• Answering customer questions about vehicle service and applicable warranty coverage.
• Advising customers and developing short- and long-term vehicle maintenance and repair plans based on their needs.
• Providing exceptional customer service throughout the service experience.

What's It Like to Work Here?

At Bill Jacobs Motorsport, we take pride in the work we do and the relationships we build. Working alongside dedicated and talented colleagues, our team members contribute to a customer experience built on professionalism, trust, and service excellence.

We value the person, not just the employee. We want our team members to grow personally and professionally throughout their careers, with opportunities for development, training, and advancement within the organization.

What's in It for YOU?

Benefits

• Health Insurance: Blue Cross Blue Shield of Illinois PPO and HMO plans.
• Additional Insurance: Dental, vision, life, and supplemental insurance options, including pet insurance, identity theft protection, and prepaid legal insurance.
• 401(k): Retirement savings plan with company contribution.
• Paid Time Off: Generous PTO.
• Employee Discounts: Discounts on vehicle purchases, parts, and service.
• Wellness Programs: Programs available to employees and family members.
• Tuition Reimbursement: Financial support for eligible continuing education.
• Career Growth: Opportunities to advance within a rapidly growing and successful automotive organization.
• On-Site Health Coaching: Personalized wellness support from a certified health coach, including guidance on nutrition, fitness, lifestyle habits, and stress management.
• On-Site Physician Assistant: Convenient access to care for minor health concerns, preventive services, and routine wellness support during the workday.

About Bill Jacobs

The Bill Jacobs organization has grown into one of the most respected businesses in the Midwest. Today, the organization operates five new-car franchise locations representing BMW, MINI, Volkswagen, Jaguar, and Land Rover in Naperville and Hinsdale, Illinois. Current Automotive is our pre-owned electric vehicle dealership, located in Hinsdale.

Our employees are the driving force behind the success of the Bill Jacobs organization, one of Illinois' leading providers of luxury automotive products and extraordinary customer service.

At Bill Jacobs, the cars bring you in and the experience brings you back.

Our Core Values: RISE

R – Respect

We believe in taking accountability for our words, actions, and results.

I – Integrity

We believe in honesty, transparency, and doing the right thing.

S – Social Responsibility

We believe in positive community involvement and a commitment to the greater good.

E – Excellence

We believe in raising the bar and challenging expectations to achieve a culture of continuous improvement.

Equal Employment Opportunity

Bill Jacobs is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Requirements

What We're Looking For

Must-Haves

• Two or more years of previous dealership Service Advisor experience.
• Phenomenal follow-up skills.
• A strong desire to engage with customers and ensure they have a positive service experience.
• Excellent oral and written communication skills.
• High energy and a positive attitude.
• Professional personal appearance.

Preferred Qualifications

• Experience in a luxury or import automotive dealership.
• Proficiency with CDK.