Service Advisor: Elevate Customer Care & Vehicle Health

Napletonsmitsubishiofurbana; Urbana (IL); Hybride; USD 80 000 - 120 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation

Paid Training

Discounts on vehicles

Growth opportunities

Résumé du poste

Napleton's Urbana Auto Park is seeking a Service Advisor to act as the liaison between customers and technicians, delivering vehicle maintenance recommendations and transparent cost/time estimates. You will manage the service lane, provide timely updates, and ensure customer satisfaction.

Ideal candidates demonstrate exceptional customer service, tech-savviness, and a willingness to undergo background checks.

Qualifications

• Exceptional customer service skills.
• Tech-savvy and able to learn new software.
• Automotive service advisor experience is a plus but not required.

Responsabilités

• Work with customers to ensure we meet and address all vehicle maintenance needs.
• Write repair orders for customers with full transparency of cost and time estimates.
• Provide exceptional and timely communication—keeping customers updated throughout the process.
• Communicate frequently with Technicians and Parts to ensure timely completion of work.
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology.

Connaissances

Customer service

Tech-savvy

Communication

Description du poste

Napleton's Urbana Auto Park is seeking a Service Advisor to act as the liaison between customers and technicians, delivering vehicle maintenance recommendations and transparent cost/time estimates. You will manage the service lane, provide timely updates, and ensure customer satisfaction.

Ideal candidates demonstrate exceptional customer service, tech-savviness, and a willingness to undergo background checks.