Luxury Auto Service Advisor - Elevate Customer Experience

Lever, Inc.; California, Northern (MO, KY); Hybrid; USD 100,000 - 200,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Match

Paid Time Off

Job summary

Mercedes-Benz of Foothill Ranch, part of the Murgado Automotive Group, seeks an Automotive Service Advisor to be the face of our service department, guiding customers through maintenance and repairs. You will communicate with technicians, provide clear estimates, and ensure a transparent, high-quality service experience.

With 2+ years in luxury automotive service, you will translate complex technical details for customers, track service records, and drive customer satisfaction.

Qualifications

• 2+ years of experience as a Service Advisor in an automotive dealership, preferably with luxury brands.
• Excellent communication skills, both written and verbal.
• Ability to explain technical information to customers in an easy-to-understand way.
• Exceptional organizational skills and attention to detail.
• Strong sales and upselling abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Proficiency with dealership software (CDK, Reynolds & Reynolds, etc.) preferred.
• Valid driver's license with a clean driving record.

Responsibilities

• Greet customers warmly and listen to their vehicle concerns and needs.
• Advise customers on required repairs and recommend additional maintenance services.
• Provide accurate cost estimates and timelines for vehicle repairs and services.
• Communicate with technicians to ensure repairs are completed efficiently and correctly.
• Maintain detailed records of services and customer interactions.
• Inform customers of vehicle progress throughout the service process.
• Foster a trusting relationship with customers through exceptional service and prompt response to concerns.
• Perform quality checks on completed repairs and ensure customer satisfaction before delivery.
• Follow up with customers to ensure satisfaction and encourage repeat business.

Skills

Customer service

Communication

Upselling

Organizational skills

Multitasking

Sales ability

Tools

CDK

Reynolds & Reynolds

Job description

Mercedes-Benz of Foothill Ranch, part of the Murgado Automotive Group, seeks an Automotive Service Advisor to be the face of our service department, guiding customers through maintenance and repairs. You will communicate with technicians, provide clear estimates, and ensure a transparent, high-quality service experience.

With 2+ years in luxury automotive service, you will translate complex technical details for customers, track service records, and drive customer satisfaction.