Luxury Service Advisor — Elevate Customer Experience

Murgado Automotive Group; Richmond (VA); On-site; USD 55,000 - 100,000; Full time

Benefits offered by this job

Competitive pay with incentives

Comprehensive benefits package

Paid training & career development

Employee discounts on vehicles, parts,

Prestige of luxury brand

Job summary

Mercedes-Benz of Richmond, located in Richmond, VA, seeks a professional Service Advisor to be the primary point of contact for customers through the service process.

You will document concerns, explain recommended services and timelines, coordinate with technicians, and maintain ongoing communication to build lasting relationships with clients in a luxury-brand dealership environment. This full-time role offers competitive compensation, comprehensive benefits, and paid training.

Qualifications

• Experience in automotive service or customer service preferred.
• Strong communication and multitasking abilities.
• Valid driver’s license and clean driving record.

Responsibilities

• Serve as the primary point of contact for customers during the service process.
• Accurately document customer concerns and vehicle issues.
• Provide clear explanations of recommended services and repair timelines.
• Coordinate with technicians to ensure timely and high-quality service delivery.
• Maintain communication with customers throughout the repair process.
• Ensure customer satisfaction and build long-term relationships.

Skills

Interpersonal skills

Communication skills

Multitasking

Customer service

Automotive knowledge

Driver's license

Job description

Mercedes-Benz of Richmond, located in Richmond, VA, seeks a professional Service Advisor to be the primary point of contact for customers through the service process.

You will document concerns, explain recommended services and timelines, coordinate with technicians, and maintain ongoing communication to build lasting relationships with clients in a luxury-brand dealership environment. This full-time role offers competitive compensation, comprehensive benefits, and paid training.