Luxury Auto Service Advisor

Hendrick Automotive Group; Durham (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Mercedes-Benz of Durham is seeking a service advisor to assist customers in selecting and documenting service, maintenance, and repair work. You will schedule service and communicate costs with customers to ensure quality workmanship and a smooth experience.

Ideal candidates have automotive or customer service experience, strong interpersonal and organizational skills, and familiarity with service processes. The role emphasizes CSI, teamwork, and adherence to safety and dealership policies.

Qualifications

• Previous experience in automotive or customer service industries.
• Working knowledge of the mechanical operations of vehicles.
• Excellent interpersonal, customer service, and organizational skills.

Responsibilities

• Works with customer and technician to identify required maintenance.
• Advises customers on necessary and recommended services.
• Offers additional services and repairs to customers.
• Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
• Estimates cost of mechanical, electrical, or other repairs.
• Enters itemized estimate on service order and explains estimate to customer.
• Schedules appointments with customer.
• Meets dealership’s standards for repair and order production.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training.
• Records all hours worked accurately in company timekeeping system.
• Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values.

Skills

Interpersonal skills

Customer service

Organizational skills

Communication

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Tools

Microsoft Office

Dealership Management System

Web-based applications

Job description

Mercedes-Benz of Durham is seeking a service advisor to assist customers in selecting and documenting service, maintenance, and repair work. You will schedule service and communicate costs with customers to ensure quality workmanship and a smooth experience.

Ideal candidates have automotive or customer service experience, strong interpersonal and organizational skills, and familiarity with service processes. The role emphasizes CSI, teamwork, and adherence to safety and dealership policies.