Automotive Service Advisor

Lever, Inc.; California, Northern (MO, KY); Hybrid; USD 100,000 - 200,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Match

Paid Time Off

Job summary

Mercedes-Benz of Foothill Ranch, part of the Murgado Automotive Group, seeks an Automotive Service Advisor to be the face of our service department, guiding customers through maintenance and repairs. You will communicate with technicians, provide clear estimates, and ensure a transparent, high-quality service experience.

With 2+ years in luxury automotive service, you will translate complex technical details for customers, track service records, and drive customer satisfaction.

Qualifications

• 2+ years of experience as a Service Advisor in an automotive dealership, preferably with luxury brands.
• Excellent communication skills, both written and verbal.
• Ability to explain technical information to customers in an easy-to-understand way.
• Exceptional organizational skills and attention to detail.
• Strong sales and upselling abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Proficiency with dealership software (CDK, Reynolds & Reynolds, etc.) preferred.
• Valid driver's license with a clean driving record.

Responsibilities

• Greet customers warmly and listen to their vehicle concerns and needs.
• Advise customers on required repairs and recommend additional maintenance services.
• Provide accurate cost estimates and timelines for vehicle repairs and services.
• Communicate with technicians to ensure repairs are completed efficiently and correctly.
• Maintain detailed records of services and customer interactions.
• Inform customers of vehicle progress throughout the service process.
• Foster a trusting relationship with customers through exceptional service and prompt response to concerns.
• Perform quality checks on completed repairs and ensure customer satisfaction before delivery.
• Follow up with customers to ensure satisfaction and encourage repeat business.

Skills

Customer service

Communication

Upselling

Organizational skills

Multitasking

Sales ability

Tools

CDK

Reynolds & Reynolds

Job description

At Mercedes-Benz of Foothill Ranch, part of the esteemed Murgado Automotive Group, we strive to deliver a luxury service experience that matches the iconic Mercedes-Benz brand. As a leader in the automotive industry, we prioritize customer satisfaction and top-tier service. We are seeking a passionate and driven Automotive Service Advisor to join our growing team. If you have a talent for customer service, strong automotive knowledge, and thrive in a fast-paced environment, this is the perfect opportunity for you!

Position Overview

As an Automotive Service Advisor at Mercedes-Benz of Foothill Ranch, you will be the face of the service department, helping our customers understand their vehicle's maintenance and repair needs. You will act as a liaison between customers and our team of expert technicians, ensuring that every interaction is smooth, transparent, and results in complete customer satisfaction.

Key Responsibilities

• Greet customers warmly and listen to their vehicle concerns and needs.
• Advise customers on the required repairs and recommend additional maintenance services to ensure optimal vehicle performance.
• Provide accurate cost estimates and timelines for vehicle repairs and services.
• Communicate directly with technicians to ensure vehicle repairs are completed efficiently and correctly.
• Maintain detailed records of services and customer interactions.
• Ensure customers are informed of their vehicle's progress throughout the service process.
• Foster a trusting relationship with customers by delivering exceptional customer service and addressing concerns promptly.
• Perform quality checks on completed repairs and ensure customer satisfaction before the vehicle is returned.
• Follow up with customers to ensure they are satisfied with their experience and encourage repeat business.

Qualifications

• 2+ years of experience as a Service Advisor in an automotive dealership, preferably with luxury brands.
• Strong knowledge of vehicle repair and maintenance services.
• Excellent communication skills, both written and verbal.
• A proven ability to explain technical information to customers in a way that is easy to understand.
• Exceptional organizational skills and attention to detail.
• Strong sales and upselling abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Proficiency with dealership software (CDK, Reynolds & Reynolds, etc.) is preferred.
• A valid driver's license with a clean driving record.

What We Offer

• Competitive salary with performance-based bonuses.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off, holidays, and vacation days.
• Opportunities for career growth within the Murgado Automotive Group.
• Ongoing training and development to keep you updated with the latest automotive technologies.
• Employee discounts on vehicles, services, and parts.
• A positive, supportive work environment within a luxury automotive brand.

Why Mercedes-Benz of Foothill Ranch?

When you join Mercedes-Benz of Foothill Ranch, you're joining a team committed to delivering excellence. We take pride in offering unparalleled service to our customers, and we look for individuals who share that same passion for the automotive industry and customer service. This is your chance to work with a prestigious brand, in a dealership known for its exceptional service and high standards.

$100,000 - $200,000 a year

Income based on performance.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department ofHomeland and Security.