Luxury Automotive Service Advisor — Elevate Experience

Berglund Automotive; Roanoke (VA); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Job summary

Berglund Luxury Roanoke is seeking a Luxury Automotive Service Advisor to serve as the liaison between clients and our service team, coordinating maintenance and repairs across Mercedes-Benz, Volvo, Land Rover, and INFINITI brands.

We value confident, organized professionals who translate technical details into clear guidance, excel under pressure, and deliver elevated service to luxury clients. Base pay includes commission, with comprehensive benefits and growth opportunities.

Qualifications

• Previous experience as a Service Advisor, preferably in a luxury automotive environment.
• Strong communication and interpersonal skills with the ability to build trusted client relationships.
• Excellent organizational skills and attention to detail.

Responsibilities

• Greet and consult with customers regarding their luxury vehicles' service needs.
• Provide accurate estimates of service costs and timelines.
• Coordinate with technicians to schedule and expedite repairs or maintenance.
• Keep customers informed throughout the service process, addressing any questions or concerns.
• Maintain detailed service records and ensure proper documentation.
• Upsell recommended services and products to enhance vehicle performance and customer satisfaction.
• Collaborate with parts and service departments to ensure availability and timely delivery of services.
• Ensure compliance with company policies, safety guidelines, and manufacturer standards.

Skills

Customer relationships

Communication

Organizational skills

Automotive knowledge

Service scheduling software

Attention to detail

Tools

CRM software

Service scheduling system

Job description

Berglund Luxury Roanoke is seeking a Luxury Automotive Service Advisor to serve as the liaison between clients and our service team, coordinating maintenance and repairs across Mercedes-Benz, Volvo, Land Rover, and INFINITI brands.

We value confident, organized professionals who translate technical details into clear guidance, excel under pressure, and deliver elevated service to luxury clients. Base pay includes commission, with comprehensive benefits and growth opportunities.