Luxury Auto Service Advisor — Customer Experience & Repairs

Tom Wood Group; Indianapolis, Northern (IN, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

PTO & Vacation

Holidays

Medical/Dental/Vision

401(k) with Company Match

Life & Disability Insurance

Training & Career Development

Tuition Reimbursement

Service Awards

Advancement Opportunities

Job summary

Tom Wood Group in Indianapolis is seeking a high-performing Service Advisor to deliver an exceptional client experience. You will blend technical knowledge with strong communication to ensure services meet client expectations and dealership standards.

The role requires automotive expertise, attention to detail, and the ability to manage multiple tasks in a fast-paced luxury-brand environment. Join a family-owned, community-focused team with career development opportunities.

Qualifications

• Experience as Automotive Service Advisor required.
• Strong knowledge of automotive systems and maintenance.
• Excellent communication and interpersonal skills.
• Proficiency with dealership management systems (Xtime, Dealertrack)

Responsibilities

• Greet clients warmly and provide concierge-level service.
• Actively listen to concerns and explain repair recommendations.
• Maintain clear updates on repair status and timelines.
• Write repair orders reflecting concerns and findings.
• Identify maintenance services per manufacturer guidelines and promote service packages.

Skills

Automotive knowledge

Customer service

Communication

Dealership systems

Multitasking

Professional demeanor

Tools

Xtime

Dealertrack

Job description

Tom Wood Group in Indianapolis is seeking a high-performing Service Advisor to deliver an exceptional client experience. You will blend technical knowledge with strong communication to ensure services meet client expectations and dealership standards.

The role requires automotive expertise, attention to detail, and the ability to manage multiple tasks in a fast-paced luxury-brand environment. Join a family-owned, community-focused team with career development opportunities.