Premier Auto Service Advisor | Concierge Experience

Tom Wood Automotive; Whitestown (IN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO & Vacation

Holidays

Health insurance

401(k) match

Life & Disability

Training & Development

Tuition reimbursement

Service awards

Career advancement

Job summary

Tom Wood Group is seeking a high-performing Service Advisor to deliver concierge-level service at our Anderson, IN location, with a transition toward a new Whitestown facility opening in 2027. You will greet clients professionally, listen to concerns, explain recommendations, and maintain communication on repair status.

Responsibilities include writing repair orders, coordinating with technicians and parts, estimating repairs, and educating customers on findings.

Qualifications

• Previous Automotive Service Advisor experience required.
• Strong knowledge of automotive systems, maintenance, and repair processes.
• Exceptional communication and interpersonal skills.
• Proficiency with dealership management systems (Xtime, Dealertrack, etc.)
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Professional appearance and demeanor consistent with a luxury brand.
• Valid driver’s license with a clean driving record.

Responsibilities

• Deliver a warm, professional, concierge-level greeting to every client.
• Actively listen to customer concerns and clearly explain service recommendations.
• Maintain consistent communication regarding repair status, timelines, and additional needs.
• Build long-term customer relationships to encourage loyalty and repeat business.
• Accurately write repair orders reflecting customer concerns and technician findings.
• Collaborate with technicians and parts departments to ensure efficient workflow.
• Prepare detailed and accurate estimates for repairs and maintenance.
• Review completed work with customers and explain findings clearly and confidently.
• Recommend maintenance and repair services based on manufacturer guidelines and vehicle condition.
• Achieve service sales goals while maintaining honesty, transparency, and trust.
• Promote dealership programs, warranties, and service packages.

Skills

Customer service

Automotive knowledge

Clear communication

Dealership software

Multitasking

Professional appearance

Valid driver’s license

Tools

Xtime

Dealertrack

Job description

Tom Wood Group is seeking a high-performing Service Advisor to deliver concierge-level service at our Anderson, IN location, with a transition toward a new Whitestown facility opening in 2027. You will greet clients professionally, listen to concerns, explain recommendations, and maintain communication on repair status.

Responsibilities include writing repair orders, coordinating with technicians and parts, estimating repairs, and educating customers on findings.