Luxury Auto Service Advisor | Elevate Customer Experience

Audi - Tom Wood Audi of Indianapolis, Indy; Indianapolis (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

PTO & Vacation

Paid Holidays

Medical/Dental/Vision Coverage

401(k) with Company Match

Life & Disability Insurance

Training & Career Development

Tuition Reimbursement

Service Awards

Advancement Opportunities

Job summary

Tom Wood Audi seeks a high-performing, customer-focused Service Advisor to deliver an exceptional service experience for our clients. This role blends technical knowledge with strong communication and a commitment to excellence that aligns with our values.

Join a premier automotive team to provide concierge-level greetings, listen to concerns, explain service recommendations, and keep clients informed about repair status.

Qualifications

• Previous experience as an Automotive Service Advisor required.
• Strong understanding of automotive systems, maintenance, and repair processes.
• Proficiency with dealership management systems (Xtime, Dealertrack, etc.)
• Valid driver’s license with a clean driving record.

Responsibilities

• Provide a warm, professional, concierge-level greeting to every client
• Listen actively to customer concerns and clearly explain service recommendations
• Maintain consistent communication regarding repair status, timelines, and additional needs
• Build lasting relationships to foster loyalty and repeat business
• Accurately write repair orders reflecting customer concerns and technician findings
• Collaborate with technicians and parts departments to ensure efficient workflow
• Prepare precise cost estimates for repairs and maintenance services
• Review completed work with customers and explain findings in an understandable manner
• Identify and recommend maintenance services based on manufacturer guidelines and vehicle condition
• Achieve service sales goals while maintaining transparency and trust
• Promote dealership programs, warranties, and service packages

Skills

Communication skills

Automotive systems knowledge

Multitasking

Customer service

Tools

Xtime

Dealertrack

Job description

Tom Wood Audi seeks a high-performing, customer-focused Service Advisor to deliver an exceptional service experience for our clients. This role blends technical knowledge with strong communication and a commitment to excellence that aligns with our values.

Join a premier automotive team to provide concierge-level greetings, listen to concerns, explain service recommendations, and keep clients informed about repair status.