Premium Auto Service Advisor

Ford - Tom Wood Ford, Indy; Indianapolis (IN); On-site; USD 50,000 - 72,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical, Dental & Vision Coverage

401(k) with Company Match

Life & Disability Insurance

Professional Training & Career Dev.

Tuition Reimbursement

Service Awards

Opportunities for Advancement

Job summary

Tom Wood Ford is seeking a highly motivated Service Advisor to deliver an exceptional experience for our clients. You will blend technical knowledge with strong communication to guide customers through service options and timelines.

The role requires coordinating with technicians and parts, writing repair orders, and presenting accurate cost estimates while maintaining a professional, luxury-brand demeanor. Join our premier automotive team in Indianapolis.

Qualifications

• Previous experience as an Automotive Service Advisor required.
• Solid knowledge of automotive systems and repairs.
• Excellent communication and interpersonal skills.
• Experience with dealership software (Xtime, Dealertrack) preferred.
• Valid driver's license with a clean record.

Responsibilities

• Greet customers professionally and gather service needs.
• Explain service recommendations clearly to customers.
• Provide repair status updates and timelines.
• Prepare cost estimates and review the work with customers.
• Coordinate with technicians and parts to schedule repairs.
• Identify maintenance services based on manufacturer guidelines.

Skills

Automotive Service Advisor

Automotive systems knowledge

Communication skills

Dealership software (Xtime)

Dealership software (Dealertrack)

Tools

Xtime

Dealertrack

Job description

Tom Wood Ford is seeking a highly motivated Service Advisor to deliver an exceptional experience for our clients. You will blend technical knowledge with strong communication to guide customers through service options and timelines.

The role requires coordinating with technicians and parts, writing repair orders, and presenting accurate cost estimates while maintaining a professional, luxury-brand demeanor. Join our premier automotive team in Indianapolis.