Premium Auto Service Advisor

Subaru - Tom Wood Subaru, Indy; Indianapolis (IN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Vacation

Holidays

Medical benefits

Dental & Vision

401(k) match

Life Insurance

Disability Insurance

Training & development

Tuition reimbursement

Service awards

Advancement opportunities

Job summary

Tom Wood Group in Indianapolis is seeking a high-performing Service Advisor to deliver an exceptional service experience for our clients. This role blends technical knowledge with strong communication and a commitment to excellence that aligns with our brand.

You will greet customers, explain service recommendations, coordinate repairs with technicians, write accurate repair orders, and help grow service sales while offering programs and packages.

Qualifications

• Previous experience as an Automotive Service Advisor required.
• Strong understanding of automotive systems, maintenance, and repair processes.
• Exceptional communication and interpersonal skills.
• Proficiency with dealership management systems (Xtime, Dealertrack, etc.).
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Professional demeanor consistent with a luxury brand.
• Valid driver’s license with a clean driving record.

Responsibilities

• Provide a warm, professional, concierge-level greeting to every client.
• Listen actively to customer concerns and clearly explain service recommendations.
• Maintain consistent communication regarding repair status, timelines, and additional needs.
• Build lasting relationships to foster loyalty and repeat business.
• Accurately write repair orders reflecting customer concerns and technician findings.
• Collaborate with technicians and parts departments to ensure efficient workflow.
• Prepare precise cost estimates for repairs and maintenance services.
• Review completed work with customers and explain findings in an understandable manner.
• Identify and recommend maintenance services based on manufacturer guidelines and vehicle condition.
• Achieve service sales goals while maintaining transparency and trust.
• Promote dealership programs, warranties, and service packages.

Skills

Customer service

Communication

Automotive knowledge

Dealership software (Xtime)

Tools

Xtime

Dealertrack

Job description

Tom Wood Group in Indianapolis is seeking a high-performing Service Advisor to deliver an exceptional service experience for our clients. This role blends technical knowledge with strong communication and a commitment to excellence that aligns with our brand.

You will greet customers, explain service recommendations, coordinate repairs with technicians, write accurate repair orders, and help grow service sales while offering programs and packages.