Premium Auto Service Advisor - Career Growth

Honda Anderson - Tom Wood Honda; Anderson (IN); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off & Vacation

Paid Holidays

Medical, Dental & Vision Coverage

401(k) with Company Match

Life & Disability Insurance

Professional Training & Career Develop

Tuition Reimbursement

Service Awards

Opportunities for Advancement

Job summary

Tom Wood Group in Anderson, IN is seeking a high-performing Service Advisor to deliver an exceptional service experience for our clients. You will blend technical knowledge with strong communication to support a luxury-brand service environment.

Join a team that values training, career development, and advancement, and help customers from greeting through repair completion while collaborating with technicians and parts to ensure accurate estimates and timely service.

Qualifications

• Previous experience as an Automotive Service Advisor.
• Strong understanding of automotive systems and maintenance.
• Excellent communication and interpersonal skills.
• Proficiency with dealership management systems (Xtime, Dealertrack).

Responsibilities

• Provide a warm, professional greeting to every client.
• Listen actively to customer concerns and explain service recommendations clearly.
• Maintain communication regarding repair status, timelines, and additional needs.
• Write repair orders reflecting customer concerns and technician findings.
• Collaborate with technicians and parts departments to ensure efficient workflow.
• Identify maintenance opportunities and promote service packages.

Skills

Customer service

Communication

Dealership systems

Multitasking

Tools

Xtime

Dealertrack

Job description

Tom Wood Group in Anderson, IN is seeking a high-performing Service Advisor to deliver an exceptional service experience for our clients. You will blend technical knowledge with strong communication to support a luxury-brand service environment.

Join a team that values training, career development, and advancement, and help customers from greeting through repair completion while collaborating with technicians and parts to ensure accurate estimates and timely service.