Luxury Auto Service Advisor | Customer-Centric Growth

Asbury; Burlington (MA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid training

Stock awards

401k with company match

Health insurance

Job summary

Asbury Automotive Group is seeking a Service Advisor for the Burlington, MA location to be the face of the dealership for service customers. You will present and sell needed products and services in line with manufacturer maintenance schedules, building rapport to drive satisfaction and retention.

The role requires strong customer service, ability to explain maintenance benefits, and effective communication.

Qualifications

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Advise customers on care and maintenance as per manufacturer specs.
• Generate and provide accurate estimates of repair; explain options to customers.
• Maintain scheduling of service appointments and follow-up to drive CSI.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and the value of maintaining their vehicles.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls and maintain schedules.
• Follow procedures to ensure high CSI and warranty compliance.

Skills

Customer service

Sales ability

Communication

Team work

Job description

Asbury Automotive Group is seeking a Service Advisor for the Burlington, MA location to be the face of the dealership for service customers. You will present and sell needed products and services in line with manufacturer maintenance schedules, building rapport to drive satisfaction and retention.

The role requires strong customer service, ability to explain maintenance benefits, and effective communication.