Automotive Service Advisor — Elevate Guest Experience & Growth

Asbury; Hingham (MA); On-site; USD 80,000 - 160,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

401k with company match

Employee discounts on parts and repair

Job summary

Asbury Automotive Group in Hingham, MA is seeking an energetic Service Advisor to enhance the guest experience by presenting and selling maintenance services and scheduling repairs. You will build rapport with customers while following manufacturer guidelines and dealership standards.

A valid driver's license and prior automotive service advisor experience are highly preferred. We offer a compensation package with base pay plus bonus, paid weekly, and a range of benefits including health and

Qualifications

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and maintenance of their vehicles as per manufacturers’ specifications.
• Generate and provide the customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls and maintain service appointments.
• Follow prescribed procedures for customer post follow-up resulting in return visits and CSI goals.
• Strictly follow warranty guidelines and protect customer, company and manufacturer information.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customer.
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications.
• Generate and provide customer with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI.

Skills

Customer service

Communication

Phone skills

Computer skills

Job description

Asbury Automotive Group in Hingham, MA is seeking an energetic Service Advisor to enhance the guest experience by presenting and selling maintenance services and scheduling repairs. You will build rapport with customers while following manufacturer guidelines and dealership standards.

A valid driver's license and prior automotive service advisor experience are highly preferred. We offer a compensation package with base pay plus bonus, paid weekly, and a range of benefits including health and