Automotive Service Advisor - Elevate Customer Experience

Asbury; Brookline (MA); On-site; USD 85,000 - 150,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays

Paid time off

Stock Awards

Medical, vision, dental insurance

Retirement plan (401k)

Job summary

Asbury Automotive Group is hiring a Service Advisor in Brookline, MA. The position involves greeting customers, gathering vehicle information, and promoting maintenance services in line with manufacturer schedules.

The role emphasizes delivering accurate repair estimates, coordinating with technicians, and maintaining appointments. Prior automotive service advisor experience is highly preferred; a valid driver’s license and basic computer and phone skills are required.

Qualifications

• Excellent customer service skills.
• Strong communication and interpersonal skills.
• Ability to use phone and computer effectively.

Responsibilities

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customers with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits and CSI goals
• Comply with all warranty guidelines and procedures
• Operate in a fast-paced environment with limited supervision

Job description

Asbury Automotive Group is hiring a Service Advisor in Brookline, MA. The position involves greeting customers, gathering vehicle information, and promoting maintenance services in line with manufacturer schedules.

The role emphasizes delivering accurate repair estimates, coordinating with technicians, and maintaining appointments. Prior automotive service advisor experience is highly preferred; a valid driver’s license and basic computer and phone skills are required.