Luxury Auto Service Advisor

Rallye Motor Company; New York (NY); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Disability coverage

401K plan

Paid time off

Paid holidays

Employee assistance program

Job summary

Rallye Motor Company, Long Island's premier luxury automotive group, seeks an Internal Service Advisor to influence service volume and ensure a seamless, personalized Mercedes-Benz experience. The role partners with sales and service teams to deliver vehicles on time while upholding MB standards.

Requirements include Mercedes-Benz service advisor experience, a valid driver's license, and excellent communication.

Qualifications

• German Car Brand/Mercedes-Benz service advisor experience preferred.
• Valid driver's license.
• Excellent customer service skills.
• Working knowledge of automotive retail center computer systems (CDK preferred).
• Excellent verbal/written communication and organization skills.
• Outgoing and patient personality with outstanding customer relations ability.
• Professional personal appearance.

Responsibilities

• Generate and manage internal repair orders (ROs) for all incoming MB vehicles.
• Ensure MB pre-delivery inspections (PDIs), manufacturer-required services, and recalls are completed on schedule.
• Coordinate with the sales team to meet delivery timelines for sold vehicles.
• Communicate with technicians and parts department to ensure parts availability and timely completion of service tasks.
• Verify that vehicle systems, software, and accessories are functioning correctly before delivery.
• Maintain detailed documentation for MB factory guidelines and warranty requirements.
• Schedule vehicle transport to detail and accessory installation vendors, if needed.
• Conduct final quality control checks on vehicles prior to delivery.
• Support inventory team with lot management by ensuring Used/CPO units are fueled, cleaned, and moved to front line/showroom/loaner service.

Skills

Mercedes-Benz experience

Customer service

CDK system knowledge

Tools

CDK system

Job description

Rallye Motor Company, Long Island's premier luxury automotive group, seeks an Internal Service Advisor to influence service volume and ensure a seamless, personalized Mercedes-Benz experience. The role partners with sales and service teams to deliver vehicles on time while upholding MB standards.

Requirements include Mercedes-Benz service advisor experience, a valid driver's license, and excellent communication.