Luxury Arrival & Guest Experience Manager

LAZ Parking; Palm Springs (CA); On-site; USD 75,000 - 90,000; Full time

Job summary

LAZ Parking in Downtown Palm Springs is seeking a Hospitality Experience Manager to oversee the arrival and departure experience at a premier luxury destination, guiding valet, bell, and door teams to deliver seamless, personalized service. You will lead a guest services team, partner with hotel leadership, and drive operational excellence in a fast-paced, high-touch environment.

This role requires a Bachelor's in Hospitality or related field, 2+ years of luxury hospitality management, and a

Qualifications

• Bachelor's Degree in Hospitality, Business, or related field.
• Two+ years of management experience in luxury hospitality, hotels, or guest services.
• Proficiency with Microsoft Office applications.

Responsibilities

• Lead valet, bell, and door operations to deliver a seamless luxury arrival and departure experience.
• Recruit, coach, and mentor front-line and supervisory staff.
• Partner with hotel leadership to achieve service standards and contractual goals.
• Manage staffing, scheduling, and payroll processes to maximize service and efficiency.
• Monitor guest feedback and implement improvements to elevate the guest experience.

Skills

Guest services leadership

Valet operations

Team leadership

Education

Bachelor's Degree in Hospitality/Business

Tools

Microsoft Office

Job description

LAZ Parking in Downtown Palm Springs is seeking a Hospitality Experience Manager to oversee the arrival and departure experience at a premier luxury destination, guiding valet, bell, and door teams to deliver seamless, personalized service. You will lead a guest services team, partner with hotel leadership, and drive operational excellence in a fast-paced, high-touch environment.

This role requires a Bachelor's in Hospitality or related field, 2+ years of luxury hospitality management, and a