Hotel Parking & Service Excellence Manager

LAZ Parking; Seattle (WA); On-site; USD 90,000 - 120,000; Full time

Job summary

LAZ Parking is seeking a Hospitality Manager to oversee the financial, operational, safety and service performance at a client hotel. You will lead Shift Leads and frontline staff, drive revenue and ensure satisfaction while aligning with client expectations and LAZ Parking’s standards.

Responsibilities include staff development, safety program rollout, and maintaining strong client relationships. The role requires experience in hospitality or parking services and a proactive leadership style.

Qualifications

• Experience managing front-line staff in hospitality or parking services.
• Strong customer service and client relationship skills.
• Familiarity with budgeting and safety programs.
• Experience coordinating with multiple client stakeholders.

Responsibilities

• Oversee hotel financial, operational, safety and service performance.
• Lead, train, and schedule shift leads and frontline staff.
• Drive revenue, control expenses, and maximize customer satisfaction.
• Ensure compliance with client contractual requirements.
• Manage safety initiatives and incident reporting.

Skills

Customer service excellence

Leadership

Staff development

Conflict resolution

Communication

Strategic planning

Time management

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Office

Excel

Job description

LAZ Parking is seeking a Hospitality Manager to oversee the financial, operational, safety and service performance at a client hotel. You will lead Shift Leads and frontline staff, drive revenue and ensure satisfaction while aligning with client expectations and LAZ Parking’s standards.

Responsibilities include staff development, safety program rollout, and maintaining strong client relationships. The role requires experience in hospitality or parking services and a proactive leadership style.