Lux Spa Front Desk Host: Elite Guest Experience

Fontainbleau; Las Vegas, Northern (NV, KY); On-site; USD 21,000 - 25,000; Full time

Job summary

Fontainebleau Las Vegas is seeking a Lead Spa Host to manage front desk and guest relations within the spa. The role ensures a warm welcome, smooth check-in/check-out, and an exceptional spa experience for Members and guests.

You will brief and guide the host/linen runner teams, maintain clean facilities, assist with tours, and respond promptly to guest requests while upholding the property's standards and integrity.

Qualifications

• Must be at least 18 years of age.
• Experience in high-volume luxury spa or resort preferred.
• Proficiency with Microsoft Office applications.

Responsibilities

• Welcome and interact with guests as they enter and exit the facility.
• Provide a luxury experience while engaging conversations with guests and members.
• Ensure that all spa facilities are neat, clean, and well stocked.
• Maintain up-to-date knowledge of facility products, features, and amenities.
• Provide all guests with tours of the facilities and lay out the features and benefits of facilities.
• Issue all guests with a locker, robe, and spa slippers.
• Review guest appointments/schedules and escort guests as needed.
• Assist guests with questions and booking requests while in the spa.
• Uphold Fontainebleau core values and department standards.

Skills

Guest service excellence

Multitasking

Communication skills

Professional appearance

Attention to detail

Education

High School diploma or equivalent

Experience in high-luxury spa

Tools

Microsoft Office (Excel, Word, PowerPoint, Outlook)

Job description

Fontainebleau Las Vegas is seeking a Lead Spa Host to manage front desk and guest relations within the spa. The role ensures a warm welcome, smooth check-in/check-out, and an exceptional spa experience for Members and guests.

You will brief and guide the host/linen runner teams, maintain clean facilities, assist with tours, and respond promptly to guest requests while upholding the property's standards and integrity.