Luxury Guest Services Concierge

Fontainebleau Las Vegas, LLC; Las Vegas (NV); On-site; USD 29,000 - 32,000; Full time

Job summary

Fontainebleau Las Vegas, LLC seeks a Guest Services Member to handle high-volume inbound inquiries and deliver a luxury hotel experience. The role emphasizes customer focus, sales-mindedness, and impeccable telephone etiquette in a fast-paced environment.

You will upsell services, provide detailed information about offerings, and coordinate with departments to resolve guest requests while upholding Fontainebleau Core Values.

Qualifications

• Minimum age 18 with the ability to perform essential duties.
• Experience in customer service or contact center preferred.
• Hospitality/hotel experience is preferred.
• Polished communication, both written and verbal.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Answer calls and emails with professionalism and clarity.
• Resolve complaints using recovery tools and accommodate requests.
• Identify guest needs and upsell services to maximize revenue.
• Provide directions and information about on-property services.
• Maintain knowledge of the property and route inquiries correctly.
• Promote Fontainebleau loyalty program and brand values.
• Handle cashiering duties and review folios for billing adjustments.

Skills

Customer service

Sales mindset

Detail orientation

Telephone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Outlook

HotSOS

Konami

Infor HMS

Cendyn Pegasus

Job description

Fontainebleau Las Vegas, LLC seeks a Guest Services Member to handle high-volume inbound inquiries and deliver a luxury hotel experience. The role emphasizes customer focus, sales-mindedness, and impeccable telephone etiquette in a fast-paced environment.

You will upsell services, provide detailed information about offerings, and coordinate with departments to resolve guest requests while upholding Fontainebleau Core Values.