Lead Spa Host: Elevate Guest Experiences & Team

MGM Resorts International; United States; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Wellness programs

Employee discounts on hotel/food/ret

Free meals

Free parking

Health benefits

Professional development

Job summary

MGM Resorts International in Las Vegas seeks a Lead Spa Host to lead and coordinate the Spa Host team, delivering exceptional luxury guest experiences across the spa, salon, lounges, and related areas. The role acts as the on-shift resource for Spa Hosts, providing guidance, coaching, and operational support, while helping onboard new team members and scheduling daily priorities.

Ideal candidates have 2+ years in luxury spa or hospitality, experience in a lead or trainer role, and familiarity

Qualifications

• 2+ years in luxury spa, resort, hospitality or guest service environments.
• Lead or trainer role preferred.
• Experience with spa scheduling and reservation systems.
• High School Diploma or GED.
• Must be 18 years of age or older.

Responsibilities

• Lead and coordinate the daily activities of the Spa Host team to ensure exceptional guest service and operational excellence.
• Serve as the primary on-shift resource for Spa Hosts by providing guidance, support and direction.
• Support onboarding and training of new Spa Hosts and assist with ongoing team development.
• Facilitate daily pre-shift meetings to communicate VIP arrivals, events, bookings and priorities.
• Assist with assigning daily responsibilities, break schedules and coverage.
• Address guest concerns promptly and support service recovery when needed.
• Coordinate guest reception, appointment scheduling, treatment scheduling support, and group bookings.
• Partner with Spa Attendants, Service Providers, Salon Team Members and leadership for seamless services.
• Assist with coordinating VIP visits, group experiences and special events.
• Participate in departmental meetings, trainings and continuous improvement initiatives.

Skills

Spa scheduling

Guest service

Team leadership

Coaching

Staff training

Education

High School Diploma or GED

Tools

Spa reservation systems

Job description

MGM Resorts International in Las Vegas seeks a Lead Spa Host to lead and coordinate the Spa Host team, delivering exceptional luxury guest experiences across the spa, salon, lounges, and related areas. The role acts as the on-shift resource for Spa Hosts, providing guidance, coaching, and operational support, while helping onboard new team members and scheduling daily priorities.

Ideal candidates have 2+ years in luxury spa or hospitality, experience in a lead or trainer role, and familiarity