Lux Spa Concierge - Create Memorable Guest Experiences

The Woodhouse Day Spa; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay and Incentive programs

Generous discounts and opportunities

“The Woodhouse Way” paid training

State-of-the-art facility

Job summary

The Woodhouse Day Spa is seeking passionate Spa Concierge to create the ultimate guest experience in a luxury spa setting. You will greet guests, explain the Woodhouse experience, assist with locker room access, and ensure a seamless visit.

Join our team to deliver exceptional service, remember guest preferences, and support leadership to keep operations smooth in a state-of-the-art facility nationwide.

Qualifications

• Provides personal attention from the time the guest walks through the door
• Educates the guest on the Woodhouse experience including a warm welcome, locker room and amenities, and helping them to have a seamless experience
• Answers the phone with a smile each and every time
• Is the brand ambassador, making sure the guest enters a clean, safe place with just the right lighting, music and scent to ensure that memorable experience
• Remembers the small things that make The Woodhouse special—the guest’s favorite drink, the warm inviting neck wrap, personal details such as birthdays and anniversaries
• Serves as back up for the leadership team, when they are busy taking care of the “big stuff”, you always make sure things are running smoothly

Responsibilities

• Provides personal attention from the time the guest walks though the door
• Educates the guest on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities, and helping them to have a seamless experience
• Answers the phone with a smile each and every time
• Is the brand ambassador, making sure the guest enters a clean, safe place with just the right lighting, music and scent to ensure that memorable experience
• Remembers the small things that make The Woodhouse special–the guest’s favorite drink, the warm inviting neck wrap, personal details such as birthdays and anniversaries
• Serves as back up for the leadership team, when they are busy taking care the “big stuff”, you always make sure things are running smoothly

Job description

The Woodhouse Day Spa is seeking passionate Spa Concierge to create the ultimate guest experience in a luxury spa setting. You will greet guests, explain the Woodhouse experience, assist with locker room access, and ensure a seamless visit.

Join our team to deliver exceptional service, remember guest preferences, and support leadership to keep operations smooth in a state-of-the-art facility nationwide.