Spa Concierge - Create Memorable Guest Experiences

Woodhouse Spa - Cedar Park; Leesburg (VA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Health stipend

Paid vacation

Employee discounts

Training program

Modern facility

Friendly team

Job summary

The Woodhouse Day Spa is seeking a friendly Spa Concierge to warmly greet guests, guide them through our signature Woodhouse experience, and ensure a seamless visit from arrival to departure.

Role emphasizes personal attention, clear communication, and attentiveness to guest preferences, birthdays, and special details, with opportunities for growth within our nationwide luxury spa network.

Qualifications

• Previous hospitality or spa experience preferred.
• Excellent communication and guest service skills.
• Ability to educate guests about the Woodhouse experience and amenities.

Responsibilities

• Provide personal attention from guest arrival to departure.
• Educate guests on the Woodhouse experience, locker room, amenities, and seamless experience.
• Answer the phone with a smile consistently.
• Serve as brand ambassador with a clean, welcoming environment and ambience.
• Remember guest preferences and details to deliver personalized service.
• Back up leadership to ensure smooth daily operations.

Skills

Customer service

Guest experience

Communication

Job description

The Woodhouse Day Spa is seeking a friendly Spa Concierge to warmly greet guests, guide them through our signature Woodhouse experience, and ensure a seamless visit from arrival to departure.

Role emphasizes personal attention, clear communication, and attentiveness to guest preferences, birthdays, and special details, with opportunities for growth within our nationwide luxury spa network.