Spa Concierge at Luxury Spa in Downtown Sarasota

Woodhouse Spa - Cedar Park

Sarasota (FL)

On-site

USD 19,000 - 28,000

Full time

9 hours ago

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Competitive hourly wage

Paid time off

Free parking

Team environment

Training

Growth opportunities

Discounts

Job summary

Woodhouse Spa - Sarasota is seeking a Front Desk/Customer Service/Guest Relations professional to greet guests, book appointments, process payments, and deliver a luxurious first impression as the face of our spa.

This full-time role requires excellent communication, multitasking, and a warm, professional demeanor. Weekend availability and experience with spa software are preferred, with opportunities for growth within the Woodhouse team.

Qualifications

1 year of front desk or customer service experience – at a spa, restaurant or hotel is preferred.
Experience using a scheduling spa software is preferred.
Ability to work weekends - 1 Weekend day shift required of all Employees.
Be flexible to accommodate and support schedule needs for Front Desk Team & Woodhouse Customer Service Standards.
Possess strong professional communication and excellent customer service skills.
Must be able to multi-task in a fast paced environment.
Must have the ability to stand for long lengths of time.
Positive attitude is required.

Responsibilities

Open or close the spa depending on your shift schedule.
Check-in each guest for their service and assist at check-out after their service has concluded.
Answer our multi-line phone system -Schedule services for guests using our MEEVO software system.
Retail products and Series.
Confirm appointments and help prepare therapists for service day.
Pre-book our guests at check-out for future services.
Provide amenities to guests when needed.
Provide 5 Star Customer Service
Ensure Sanitation Standards are met and exceeded in Spa.

Skills

Front desk experience

Customer service

Multitasking

Professional communication

People skills

Tools

MEEVO software

Job description

Benefits

401(k)
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Paid time off
Vision insurance

Front Desk Spa Concierge @ Woodhouse Spa - Sarasota

#1 in the Massage & Spa Services category - 2025 Entrepreneur Franchise 500

Voted Best Day Spa - Best of Sarasota Magazine - 2026

Now Hiring

Full-Time

Woodhouse Spa is searching for spa professionals!

Ready to make a difference and be an important part of our Team?

Front Desk/Customer Service/Guest Relations

At this front desk position, your graciousness will be the first impression people feel when they arrive at our spa. As a member of our Front Desk Team, you will be the face of Woodhouse Spa. You are an expert at creating a world class experience for each guest. Whether they’re here to purchase a gift card, book an appointment, or embark on a luxurious retreat, you will help facilitate each guest’s time at the spa from beginning to end.

In This Position You Will

Open or close the spa depending on your shift schedule.
Check-in each guest for their service and assist at check-out after their service has concluded.
Answer our multi-line phone system -Schedule services for guests using our MEEVO software system.
Retail products and Series.
Confirm appointments and help prepare therapists for service day.
Pre-book our guests at check-out for future services.
Provide amenities to guests when needed.
Provide 5 Star Customer Service
Ensure Sanitation Standards are met and exceeded in Spa.

You Can Look Forward To

Health Benefits to include: Health Insurance, Dental & Vision for Full Time Employees
401K - ALL Employees
Competitive hourly wage.
Paid Vacation - ALL Employees
Free Parking
A fast-paced, team-oriented environment.
Being an expert on all Woodhouse Signature Services and MEEVO System software.
Continuous customer service and retail product training.
Opportunities to grow in our Company and the spa industry.
Generous discounts and opportunities to enjoy services and products.

We Have Some Guidelines And Requests

1 year of front desk or customer service experience – at a spa, restaurant or hotel is preferred.
Experience using a scheduling spa software is preferred.
Ability to work weekends - 1 Weekend day shift required of all Employees
Be flexible to accommodate and support schedule needs for Front Desk Team & Woodhouse Customer Service Standards
Possess strong professional communication and excellent customer service skills
Must be able to multi-task in a fast paced environment.
Must have the ability to stand for long lengths of time.
Positive attitude is required.

Woodhouse Spa is an Equal Opportunity Employer and is a drug-free and smoke-free workplace.

Compensation: $17.00 per hour

Passion Meets Purpose at Woodhouse

At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.

Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth.

About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

We want to be the best for our guests. That means keeping a superior staff. We hope to bring in your talent, help you grow, and provide a home where you can enjoy what you do for a long time.