Spa Front Desk Concierge — 5-Star Guest Experience

The Woodhouse Spas Corporation; Louisville (KY); Hybrid; USD 17,000 - 22,000; Part time

Benefits offered by this job

Paid time off

Dental insurance

Employee discounts

Flexible schedule

Job summary

The Woodhouse Spas Corporation invites you to join the Downtown Louisville Woodhouse Spa as a Front Desk Spa Concierge. This part-time role requires weekend and evening shifts to welcome guests, book services, and support therapists in delivering a luxurious guest experience.

As the first impression, you will handle check-ins/outs, answer multi-line calls, and maintain 5‑star customer service. Prior front desk or customer service in spa, restaurant, or hotel is preferred; spa scheduling software

Qualifications

• 1 year of front desk or customer service experience – at a spa, restaurant or hotel is preferred.
• Experience using a scheduling spa software is preferred.
• Ability to work weekends – 1 Weekend day shift required of all Employees
• Be flexible to accommodate and support schedule needs for Front Desk Team & Woodhouse Customer Service Standards
• Possess strong professional communication and excellent customer service skills
• Must be able to multi‑task in a fast paced environment.
• Must have the ability to stand for long lengths of time.
• Positive attitude is required.

Responsibilities

• Open or close the spa depending on your shift schedule.
• Check‑in each guest for their service and assist at check‑out after their service has concluded.
• Answer our multi‑line phone system – Schedule services for guests using our MEEVO software system.
• Retail products and Series.
• Confirm appointments and help prepare therapists for service day.
• Pre‑book our guests at check‑out for future services.
• Provide amenities to guests when needed.
• Provide 5 Star Customer Service
• Ensure Sanitation Standards are met and exceeded in Spa.

Skills

Customer service

Communication

Multitasking

Hospitality

Phone skills

Tools

MEEVO

Job description

Benefits:

• Paid time off
• Dental insurance
• Employee discounts
• Flexible schedule

Front Desk Spa Concierge @ Woodhouse Spa - Downtown Louisville...COMING SOON!
#1 in the Massage & Spa Services category - 2025 Entrepreneur Franchise 500

NOW HIRING:
Part-Time
Weekend and Evening Shifts Required

Woodhouse Spa is searching for spa professionals!
We are excited to bring Woodhouse Spa to Louisville, KY and need you!
Ready to make a difference and be an important part of our Team?

Front Desk/Customer Service/Guest Relations
At this front desk position, your graciousness will be the first impression people feel when they arrive at our spa. As a member of our Front Desk Team, you will be the face of Woodhouse Spa. You are an expert at creating a world class experience for each guest. Whether they’re here to purchase a gift card, book an appointment, or embark on a luxurious retreat, you will help facilitate each guest’s time at the spa from beginning to end.

IN THIS POSITION YOU WILL:

• Open or close the spa depending on your shift schedule.
• Check-in each guest for their service and assist at check-out after their service has concluded.
• Answer our multi-line phone system -Schedule services for guests using our MEEVO software system.
• Retail products and Series.
• Confirm appointments and help prepare therapists for service day.
• Pre-book our guests at check-out for future services.
• Provide amenities to guests when needed.
• Provide 5 Star Customer Service
• Ensure Sanitation Standards are met and exceeded in Spa.

YOU CAN LOOK FORWARD TO:

• Competitive hourly wage.
• Paid Vacation - ALL Employees
• Free Parking
• A fast-paced, team-oriented environment.
• Being an expert on all Woodhouse Signature Services and MEEVO System software.
• Continuous customer service and retail product training.
• Opportunities to grow in our Company and the spa industry.
• Generous discounts and opportunities to enjoy services and products.

WE HAVE SOME GUIDELINES AND REQUESTS:

• 1 year of front desk or customer service experience – at a spa, restaurant or hotel is preferred.
• Experience using a scheduling spa software is preferred.
• Ability to work weekends - 1 Weekend day shift required of all Employees
• Be flexible to accommodate and support schedule needs for Front Desk Team & Woodhouse Customer Service Standards
• Possess strong professional communication and excellent customer service skills
• Must be able to multi-task in a fast paced environment.
• Must have the ability to stand for long lengths of time.
• Positive attitude is required.

Woodhouse Spa is an Equal Opportunity Employer and is a drug-free and smoke-free workplace.