Spa Concierge at Luxury Spa in Downtown Sarasota

The Woodhouse Day Spa - Charlotte; Sarasota (FL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Employee discounts

Flexible schedule

Free parking

Job summary

Woodhouse Spa Sarasota is hiring a Front Desk/Guest Relations professional who will be the first friendly face guests meet. You will check-in guests, book services, assist at checkout, and handle multi-line phones to schedule services using MEEVO, while promoting retail products and ensuring a luxurious guest experience.

Join a fast-paced team with growth opportunities and a comprehensive benefits package including health, dental, vision, 401(k), paid time off, and employee discounts.

Qualifications

• 1 year of front desk or customer service experience preferred.
• Experience using a scheduling spa software preferred.
• Strong professional communication and excellent customer service skills.

Responsibilities

• Open or close the spa depending on shift schedule.
• Check-in guests for services and assist at check-out after service.
• Answer multi-line phone system and schedule services in MEEVO.
• Retail products and series.
• Confirm appointments and prep therapists for service day.
• Pre-book guests for future services at check-out.
• Provide amenities to guests when needed.
• Deliver 5-star customer service.
• Maintain sanitation standards in the spa.

Skills

Customer service

Communication

Multi-tasking

Front desk experience

Tools

MEEVO software

Job description

Benefits

• 401(k)
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Front Desk Spa Concierge @ Woodhouse Spa - Sarasota

#1 in the Massage & Spa Services category - 2025 Entrepreneur Franchise 500 Voted Best Day Spa - Best of Sarasota Magazine - 2026

NOW HIRING

Full-Time

Woodhouse Spa is searching for spa professionals! Ready to make a difference and be an important part of our Team?

Front Desk/Customer Service/Guest Relations

At this front desk position, your graciousness will be the first impression people feel when they arrive at our spa. As a member of our Front Desk Team, you will be the face of Woodhouse Spa. You are an expert at creating a world class experience for each guest. Whether they’re here to purchase a gift card, book an appointment, or embark on a luxurious retreat, you will help facilitate each guest’s time at the spa from beginning to end.

IN THIS POSITION YOU WILL:

• Open or close the spa depending on your shift schedule.
• Check-in each guest for their service and assist at check-out after their service has concluded.
• Answer our multi-line phone system -Schedule services for guests using our MEEVO software system.
• Retail products and Series.
• Confirm appointments and help prepare therapists for service day.
• Pre-book our guests at check-out for future services.
• Provide amenities to guests when needed.
• Provide 5 Star Customer Service
• Ensure Sanitation Standards are met and exceeded in Spa.

YOU CAN LOOK FORWARD TO:

• Health Benefits to include: Health Insurance, Dental & Vision for Full Time Employees
• 401K - ALL Employees
• Competitive hourly wage.
• Paid Vacation - ALL Employees
• Free Parking
• A fast-paced, team-oriented environment.
• Being an expert on all Woodhouse Signature Services and MEEVO System software.
• Continuous customer service and retail product training.
• Opportunities to grow in our Company and the spa industry.
• Generous discounts and opportunities to enjoy services and products.

WE HAVE SOME GUIDELINES AND REQUESTS:

• 1 year of front desk or customer service experience – at a spa, restaurant or hotel is preferred.
• Experience using a scheduling spa software is preferred.
• Ability to work weekends - 1 Weekend day shift required of all Employees
• Be flexible to accommodate and support schedule needs for Front Desk Team & Woodhouse Customer Service Standards
• Possess strong professional communication and excellent customer service skills
• Must be able to multi-task in a fast paced environment.
• Must have the ability to stand for long lengths of time.
• Positive attitude is required.

Woodhouse Spa is an Equal Opportunity Employer and is a drug-free and smoke-free workplace.