Spa Concierge at Luxury Spa in Downtown Sarasota

The Woodhouse Spas Corporation; Sarasota (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Flexible schedule

Paid time off

Employee discounts

Job summary

The Woodhouse Spa Sarasota is seeking a Front Desk Spa Concierge to warmly greet guests, manage bookings, and oversee check-ins and check-outs with a focus on creating a luxurious first impression.

In this full-time role, you will handle phone inquiries, schedule services using MEEVO, assist with retail products, and prep therapists for service days while delivering 5-star customer service in a fast-paced, team-driven environment.

Qualifications

• 1 year of front desk or customer service experience in spa, restaurant, or hotel preferred.
• Experience using a scheduling spa software preferred.
• Ability to work weekends (one weekend shift required).
• Strong professional communication and excellent customer service skills.
• Ability to multi-task in a fast-paced environment.
• Stand for long periods of time.

Responsibilities

• Open or close the spa according to shift schedule.
• Check-in guests and assist at check-out after services.
• Answer multi-line phone system and schedule services in MEEVO.
• Retail products and series.
• Confirm appointments and prep therapists for service day.
• Pre-book guests for future services at check-out.
• Provide amenities and 5-star customer service.

Skills

Front desk experience

Customer service

Communication

Multi-tasking

Tools

MEEVO software

Job description

Benefits:

• 401(k)


• Dental insurance


• Employee discounts


• Flexible schedule


• Health insurance


• Paid time off


• Vision insurance

Front Desk Spa Concierge @ Woodhouse Spa - Sarasota

#1 in the Massage & Spa Services category - 2025 Entrepreneur Franchise 500, Voted Best Day Spa - Best of Sarasota Magazine - 2026

NOW HIRING: Full-Time

Woodhouse Spa is searching for spa professionals!

Ready to make a difference and be an important part of our Team?

Front Desk/Customer Service/Guest Relations

At this front desk position, your graciousness will be the first impression people feel when they arrive at our spa. As a member of our Front Desk Team, you will be the face of Woodhouse Spa. You are an expert at creating a world class experience for each guest. Whether they’re here to purchase a gift card, book an appointment, or embark on a luxurious retreat, you will help facilitate each guest’s time at the spa from beginning to end.

IN THIS POSITION YOU WILL:

• Open or close the spa depending on your shift schedule.


• Check-in each guest for their service and assist at check-out after their service has concluded.


• Answer our multi-line phone system -Schedule services for guests using our MEEVO software system.


• Retail products and Series.


• Confirm appointments and help prepare therapists for service day.


• Pre-book our guests at check-out for future services.


• Provide amenities to guests when needed.


• Provide 5 Star Customer Service


• Ensure Sanitation Standards are met and exceeded in Spa.

YOU CAN LOOK FORWARD TO:

• Health Benefits to include: Health Insurance, Dental & Vision for Full Time Employees


• 401K - ALL Employees


• Competitive hourly wage.


• Paid Vacation - ALL Employees


• Free Parking


• A fast-paced, team-oriented environment.


• Being an expert on all Woodhouse Signature Services and MEEVO System software.


• Continuous customer service and retail product training.


• Opportunities to grow in our Company and the spa industry.


• Generous discount and opportunities to enjoy services and products.

WE HAVE SOME GUIDELINES AND REQUESTS:

• 1 year of front desk or customer service experience – at a spa, restaurant or hotel is preferred.


• Experience using a scheduling spa software is preferred.


• Ability to work weekends - 1 Weekend day shift required of all Employees


• Be flexible to accommodate and support schedule needs for Front Desk Team & Woodhouse Customer Service Standards


• Possess strong professional communication and excellent customer service skills


• Must be able to multi-task in a fast paced environment.


• Must have the ability to stand for long lengths of time.


• Positive attitude is required.

Woodhouse Spa is an Equal Opportunity Employer and is a drug-free and smoke-free workplace.