Lux Spa Concierge: Premium Guest Experience & Reservations

The Woodhouse Spas Corporation; Houston (TX); Hybrid; USD 36,000 - 46,000; Full time

Benefits offered by this job

Free food & snacks

Free uniforms

Opportunity for advancement

Wellness resources

Employee discounts

Job summary

The Woodhouse Day Spa - The Vintage in Houston, TX is seeking a Spa Concierge to welcome guests, manage reservations, and guide service recommendations with a focus on luxury hospitality. You will support retail sales and coordinate with spa professionals to ensure a seamless guest experience.

Ideal candidates are service-minded, detail-oriented, and capable of multitasking in a fast-paced environment. Flexible scheduling and opportunities for advancement are available in a premium spa setting.

Qualifications

• Friendly, polished, service‑oriented personality.
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Comfort with multitasking in a fast-paced environment.
• Professional appearance and team focus.
• Confidence recommending services, retail products, and gift cards.
• Dependability and punctuality.
• Experience in hospitality, luxury retail, customer service, or a spa environment is preferred.

Responsibilities

• Welcome guests with warmth and professionalism, creating a memorable first impression.
• Manage appointments, reservations, check-ins, and checkouts accurately.
• Answer phone calls, respond to guest inquiries, and assist with service recommendations.
• Educate guests on spa services, enhancements, packages, and gift cards.
• Support retail sales and help guests select products that complement their spa experience.
• Coordinate with spa professionals and management to ensure a seamless guest experience.
• Maintain a beautiful, organized, and welcoming spa.
• Process payments and transactions accurately.
• Assist with booking follow-ups, rebooking guests, and supporting spa promotions.
• Uphold Woodhouse standards for hospitality, professionalism, and attention to detail.

Job description

The Woodhouse Day Spa - The Vintage in Houston, TX is seeking a Spa Concierge to welcome guests, manage reservations, and guide service recommendations with a focus on luxury hospitality. You will support retail sales and coordinate with spa professionals to ensure a seamless guest experience.

Ideal candidates are service-minded, detail-oriented, and capable of multitasking in a fast-paced environment. Flexible scheduling and opportunities for advancement are available in a premium spa setting.