Spa Concierge: Elevate Guest Experience & Wellness

Woodhouse Spa - Cedar Park; Plano (TX); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

Wellness resources

401(k)

401(k) matching

Competitive salary

Dental insurance

Donation matching

Flexible schedule

Job summary

Woodhouse Spa is seeking passionate Spa Concierge in Plano, TX to warmly welcome guests, prepare them for services, and ensure a relaxing experience.

You will schedule appointments in Zenoti, assist therapists, and upsell spa services and retail while maintaining pristine spa areas. This role requires strong customer service and teamwork with a focus on guest satisfaction and luxury turnover.

Qualifications

• Experience in hospitality or spa retail preferred.
• Excellent customer service and communication skills.
• Willingness to work evenings and weekends.

Responsibilities

• Welcoming guests, preparing them for services, ensuring comfort and relaxation.
• Providing intake forms and scheduling appointments in Zenoti.
• Answering phones promptly and escorting guests to changing rooms and spa areas.
• Working with therapists to ensure guests are comfortable and on-schedule.
• Maintaining organization of changing rooms, quiet room, and service areas; assist with laundry.
• Confirming appointments, selling gift cards, and educating guests on services and products.
• Ensuring proper lighting, music, cleanliness, and aromatherapy in the spa.
• Tailoring guest experiences using knowledge of treatments.
• Listening for opportunities to surprise and delight guests and noting details in appointment notes.

Skills

Customer service

Sales

Multitasking

Communication

Tools

Zenoti

Job description

Woodhouse Spa is seeking passionate Spa Concierge in Plano, TX to warmly welcome guests, prepare them for services, and ensure a relaxing experience.

You will schedule appointments in Zenoti, assist therapists, and upsell spa services and retail while maintaining pristine spa areas. This role requires strong customer service and teamwork with a focus on guest satisfaction and luxury turnover.