Spa Concierge: Guest Experience & Sales
Woodhouse Spa - Cedar Park
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Benefits offered by this job
Job summary
Woodhouse Spa - Houston Galleria is hiring full-time and part-time Spa Concierge roles. The team seeks positive, self-motivated individuals with a passion for guest experience and excellence in service.
Responsibilities include answering calls, greeting guests, scheduling with MEEVO, processing sales, educating guests on services and products, and contributing to a smooth guest flow. Training and advancement opportunities are offered.
Qualifications
- Must be friendly, welcoming with a professional demeanor and interact with guests
- Attend all staff meetings and huddles as scheduled
- Must be a team player and contribute to guest service
- Ability to multi-task effectively in a fast-paced spa setting
- Must have reliable transportation to and from work
Responsibilities
- Answers phones
- Welcomes each guest with a smile
- Confirm appointments daily
- Schedule appointments using MEEVO software
- Prepare and finalize sale tickets
- Educate guests on spa services and products
- Manage spa schedule and guest flow
- Drive sales with gift cards and retail recommendations
- Ensure a positive guest experience
- Support the Spa Director and team
- Stay organized and keep the space tidy
- Adhere to handbook policies
Skills
Tools
Job description
Woodhouse Spa - Houston Galleria is hiring full-time and part-time Spa Concierge roles. The team seeks positive, self-motivated individuals with a passion for guest experience and excellence in service.
Responsibilities include answering calls, greeting guests, scheduling with MEEVO, processing sales, educating guests on services and products, and contributing to a smooth guest flow. Training and advancement opportunities are offered.
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