Spa Concierge: Guest Experience & Sales

Woodhouse Spa - Cedar Park

Houston (TX)

On-site

USD 15,000 - 22,000

Full time

2 days ago
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Benefits offered by this job

Performance/pay review every 6 months
Monthly retail bonuses
Free spa services and discounts
Competitive pay and incentives
Daily SPIFF opportunities
Paid vacations for FT employees
401K and health plans for FT employees
Career advancement opportunities

Job summary

Woodhouse Spa - Houston Galleria is hiring full-time and part-time Spa Concierge roles. The team seeks positive, self-motivated individuals with a passion for guest experience and excellence in service.

Responsibilities include answering calls, greeting guests, scheduling with MEEVO, processing sales, educating guests on services and products, and contributing to a smooth guest flow. Training and advancement opportunities are offered.

Qualifications

  • Must be friendly, welcoming with a professional demeanor and interact with guests
  • Attend all staff meetings and huddles as scheduled
  • Must be a team player and contribute to guest service
  • Ability to multi-task effectively in a fast-paced spa setting
  • Must have reliable transportation to and from work

Responsibilities

  • Answers phones
  • Welcomes each guest with a smile
  • Confirm appointments daily
  • Schedule appointments using MEEVO software
  • Prepare and finalize sale tickets
  • Educate guests on spa services and products
  • Manage spa schedule and guest flow
  • Drive sales with gift cards and retail recommendations
  • Ensure a positive guest experience
  • Support the Spa Director and team
  • Stay organized and keep the space tidy
  • Adhere to handbook policies

Skills

Customer service
Friendly demeanor
Team player
Multi-tasking
Reliable transportation

Tools

MEEVO software

Job description

Woodhouse Spa - Houston Galleria is hiring full-time and part-time Spa Concierge roles. The team seeks positive, self-motivated individuals with a passion for guest experience and excellence in service.

Responsibilities include answering calls, greeting guests, scheduling with MEEVO, processing sales, educating guests on services and products, and contributing to a smooth guest flow. Training and advancement opportunities are offered.

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