Spa Concierge: Guest Experience & Upsell Pro

Woodhouse Spa - Cedar Park; El Paso (TX); On-site; USD 12,000 - 17,000; Full time

Benefits offered by this job

Competitive pay

Commission & hourly

Performance incentives

Paid vacations

Discounts on services

The Woodhouse Way training

New facility

Job summary

The Woodhouse Day Spa is hiring for a Spa Concierge (full-time and part-time) to deliver the ultimate guest experience in a welcoming luxury setting. You will handle phone bookings, greet guests, educate them about services, upsell products, and help meet sales quotas while representing the Woodhouse brand.

Competitive pay with commissions, ongoing training, and opportunities for growth are offered across our nationwide locations.

Qualifications

• 2–3 years of sales experience.
• Experience meeting sales quotas.
• Ability to recommend products.
• Focus on building relationships with clients.
• Able to upsell services.

Responsibilities

• Provide personal attention from the moment guests walk in.
• Educate guests on Woodhouse experiences and amenities.
• Answer the phone and book appointments with a smile.
• Represent the brand ensuring a welcoming, clean, well-lit environment.
• Remember guest preferences and special occasions to personalize service.
• Support leadership when busy to keep operations smooth.

Skills

Sales experience

Relationship building

Upselling

Customer service

Product knowledge

Job description

The Woodhouse Day Spa is hiring for a Spa Concierge (full-time and part-time) to deliver the ultimate guest experience in a welcoming luxury setting. You will handle phone bookings, greet guests, educate them about services, upsell products, and help meet sales quotas while representing the Woodhouse brand.

Competitive pay with commissions, ongoing training, and opportunities for growth are offered across our nationwide locations.