Spa Concierge & Guest Experience Specialist

The Woodhouse Day Spa - Gaithersburg & Leesburg; Gaithersburg (MD); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Competitive pay and incentive programs

Paid vacations for full‑time employees

Generous discounts on services and products

'The Woodhouse Way' paid training program

Working in a state‑of‑the‑art facility

Job summary

A luxury day spa is seeking passionate Spa Concierge team members to provide exceptional customer service and ensure a warm, inviting atmosphere for guests. You will educate clients on the Woodhouse experience, handle phone inquiries gracefully, and maintain a clean and welcoming environment. The perfect candidate demonstrates reliability with a positive attitude and a commitment to teamwork. Join a supportive team and benefit from competitive pay, paid vacations, and specialized training in 'The Woodhouse Way'.

Responsibilities

• Provides personal attention and great customer service.
• Educates the guest on the Woodhouse experience.
• Answers the phone with a smile each time.
• Acts as the brand ambassador.
• Remembers small details that make The Woodhouse special.
• Serves as a backup for the leadership team.
• Demonstrates reliability, punctuality, and a positive attitude.
• Is a good team player.

Job description

A luxury day spa is seeking passionate Spa Concierge team members to provide exceptional customer service and ensure a warm, inviting atmosphere for guests. You will educate clients on the Woodhouse experience, handle phone inquiries gracefully, and maintain a clean and welcoming environment. The perfect candidate demonstrates reliability with a positive attitude and a commitment to teamwork. Join a supportive team and benefit from competitive pay, paid vacations, and specialized training in 'The Woodhouse Way'.