Spa Concierge

The Woodhouse Spas Corporation; Houston (TX); Hybrid; USD 36,000 - 46,000; Full time

Benefits offered by this job

Free food & snacks

Free uniforms

Opportunity for advancement

Wellness resources

Employee discounts

Job summary

The Woodhouse Day Spa - The Vintage in Houston, TX is seeking a Spa Concierge to welcome guests, manage reservations, and guide service recommendations with a focus on luxury hospitality. You will support retail sales and coordinate with spa professionals to ensure a seamless guest experience.

Ideal candidates are service-minded, detail-oriented, and capable of multitasking in a fast-paced environment. Flexible scheduling and opportunities for advancement are available in a premium spa setting.

Qualifications

• Friendly, polished, service‑oriented personality.
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Comfort with multitasking in a fast-paced environment.
• Professional appearance and team focus.
• Confidence recommending services, retail products, and gift cards.
• Dependability and punctuality.
• Experience in hospitality, luxury retail, customer service, or a spa environment is preferred.

Responsibilities

• Welcome guests with warmth and professionalism, creating a memorable first impression.
• Manage appointments, reservations, check-ins, and checkouts accurately.
• Answer phone calls, respond to guest inquiries, and assist with service recommendations.
• Educate guests on spa services, enhancements, packages, and gift cards.
• Support retail sales and help guests select products that complement their spa experience.
• Coordinate with spa professionals and management to ensure a seamless guest experience.
• Maintain a beautiful, organized, and welcoming spa.
• Process payments and transactions accurately.
• Assist with booking follow-ups, rebooking guests, and supporting spa promotions.
• Uphold Woodhouse standards for hospitality, professionalism, and attention to detail.

Job description

Benefits:

• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Wellness resources
• Employee discounts

Woodhouse Day Spa - The Vintage | Houston, TX

Do you love creating exceptional guest experiences? Are you warm, professional, detail-oriented, and passionate about hospitality?

Woodhouse Day Spa - The Vintage is seeking an enthusiastic Spa Concierge to join our team. We are looking for someone who understands that luxury is in the details and takes pride in making every guest feel welcomed, valued, and cared for from the moment they arrive.

At Woodhouse, we offer more than spa services. We create an experience of relaxation, renewal, and genuine hospitality.

What You'll Do

• Welcome guests with warmth and professionalism, creating a memorable first impression.
• Manage appointments, reservations, check-ins, and checkouts accurately.
• Answer phone calls, respond to guest inquiries, and assist with service recommendations.
• Educate guests on spa services, enhancements, packages, and gift cards.
• Support retail sales and help guests select products that complement their spa experience.
• Coordinate with spa professionals and management to ensure a seamless guest experience.
• Maintain a beautiful, organized, and welcoming spa.
• Process payments and transactions accurately.
• Assist with booking follow-ups, rebooking guests, and supporting spa promotions.
• Uphold Woodhouse standards for hospitality, professionalism, and attention to detail.

What We're Looking For

• A friendly, polished, and service-oriented personality.
• Excellent communication and customer service skills.
• Strong organizational skills and attention to detail.
• Comfort with multitasking in a fast-paced environment.
• A professional appearance and a positive, team-focused attitude.
• Confidence recommending services, retail products, and gift cards.
• Dependability, punctuality, and a willingness to learn.
• Previous experience in hospitality, luxury retail, customer service, or a spa environment is preferred.

The Ideal Candidate

You understand that every guest interaction matters. You enjoy connecting with people, anticipating their needs, and creating an atmosphere that feels effortless and welcoming. You are comfortable balancing hospitality with sales and understand the importance of helping guests discover their next favorite spa experience.

Why Join Woodhouse?

• Work in an upscale spa environment.
• Be part of a supportive, guest-focused team.
• Enjoy opportunities to learn and grow in the spa and wellness industry.
• Experience the satisfaction of helping guests relax, recharge, and return to their favorite spa.

Position: Spa Concierge

Location: Woodhouse Day Spa - The Vintage, Houston, TX

Schedule: Flexible scheduling may include weekdays, evenings, and weekends, based on business needs.

Ready to Join Our Team?

If you are passionate about hospitality, love creating exceptional experiences, and want to be part of a team that takes pride in the details, we would love to hear from you!