Lux Spa Concierge & Guest Experience Specialist

Heaven's Hideaway Wellness and Spa; Huntsville (AL); Sur place; USD 17 000 - 24 000; Temps partiel

Avantages offerts par ce poste

Complimentary spa services

Discounted spa services

Vibrant team culture

Résumé du poste

Heaven's Hideaway Wellness and Spa in Huntsville, AL, seeks a Spa Concierge/Guest Services Associate to greet guests and guide them from arrival to departure. You’ll handle appointments, client communications, and intake while using Boulevard software to keep bookings organized and efficient.

Ideal candidates have 1–2 years in luxury retail or hospitality, a warm, proactive demeanor, and strong multi-tasking skills.

Qualifications

• 1–2 years of experience in luxury retail, fine hospitality, or front-desk operations.
• Hands-on experience with Boulevard scheduling software is a major plus!
• Strong multi-tasking skills, a warm professional demeanor, and a proactive attitude.

Responsabilités

• Serve as the primary point of contact for guests from check-in to check-out.
• Manage appointment scheduling, client communication, and intake.
• Maintain an organized booking grid using Boulevard software.
• Educate guests on services and retail skincare offerings.

Connaissances

Customer service

Multi-tasking

Professional demeanor

Proactive attitude

Outils

Boulevard scheduling software

Description du poste

Heaven's Hideaway Wellness and Spa in Huntsville, AL, seeks a Spa Concierge/Guest Services Associate to greet guests and guide them from arrival to departure. You’ll handle appointments, client communications, and intake while using Boulevard software to keep bookings organized and efficient.

Ideal candidates have 1–2 years in luxury retail or hospitality, a warm, proactive demeanor, and strong multi-tasking skills.