Spa Concierge: Create Unforgettable Guest Experiences

Grand Hotel Golf Resort and Spa, Autograph Collection; Fairhope (AL); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Health, Dental, and Vision Coverage

401(k) with Company Match

Exclusive Discounts

Growth opportunities

Job summary

Grand Hotel Golf Resort & Spa, Autograph Collection on Alabama’s Gulf Coast seeks a Spa Concierge to warmly greet guests, assist with spa selections, and ensure a seamless experience. You will schedule appointments, explain billing procedures, and support cash handling with accuracy and professionalism.

Role emphasizes attention to detail, guest satisfaction, and maintaining an organized workspace while providing information about services and classes to guests and program attendees.

Qualifications

• Guest services experience preferred.
• Strong scheduling and organization skills.
• Knowledge of billing and gratuity guidelines is a plus.
• Attention to detail and guest satisfaction orientation.

Responsibilities

• Greet guests warmly and provide spa information to help them choose services.
• Schedule appointments for all spa services using the Pro Solutions system.
• Explain ticketing, billing, and gratuity policies to guests; follow cash handling procedures.
• Maintain a tidy, organized workspace and support daily record-keeping.

Skills

Guest services

Scheduling

Billing procedures

Attention to detail

Cash handling

Job description

Grand Hotel Golf Resort & Spa, Autograph Collection on Alabama’s Gulf Coast seeks a Spa Concierge to warmly greet guests, assist with spa selections, and ensure a seamless experience. You will schedule appointments, explain billing procedures, and support cash handling with accuracy and professionalism.

Role emphasizes attention to detail, guest satisfaction, and maintaining an organized workspace while providing information about services and classes to guests and program attendees.