Spa Guest Experience Specialist

Auburn Marriott Opelika Resort & Spa at Grand National; Mobile (AL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

FSA/HSA options

Short and Long-Term Disability

Paid holidays

Vacations

PTO

Sick Leave

401k with matching

Tuition Reimbursement

Hotel and Food and Beverage Discounts

Job summary

Battle House Hotel and Spa in Mobile, AL seeks a Spa Attendant to provide exceptional guest service and maintain pristine spa facilities. You will warmly greet guests, escort them to the locker area, and ensure lounges, locker rooms, showers, and treatment rooms are well-organized and stocked with towels and amenities.

The role emphasizes safety, cleanliness, inventory control, and collaboration with therapists to deliver a memorable spa experience for guests.

Responsibilities

• Demonstrate a strong commitment to maintaining impeccable cleanliness standards throughout the spa.
• Greet and accompany guests to the locker area, assign lockers, and provide all necessary amenities for their enjoyable spa experience.
• Effectively communicate the proper usage of all spa facilities to ensure guest comfort and safety.
• Maintain clean and well-stocked restrooms and showers, promptly replaced used towels and bath mats, and wiped down showers after each use.
• Assist therapists during treatments as needed, ensuring smooth service delivery and guest satisfaction.
• Manage inventory levels and ensure the availability of guest supplies in the locker room and vanity areas.
• Monitor guest appointments and ensure they are in the appropriate areas at the scheduled times, promptly reporting any issues to supervisors.
• Stock and serve beverages and fruits in the lounge areas, offering refreshments to each guest.
• Manage laundry processes, promptly dispose of soiled linens according to established systems, and fold and stock fresh towels by standard operating procedures.
• Arrange spa areas, such as relaxation rooms, with necessary items like ice packs and towels to provide a comfortable environment for guests.

Job description

Battle House Hotel and Spa in Mobile, AL seeks a Spa Attendant to provide exceptional guest service and maintain pristine spa facilities. You will warmly greet guests, escort them to the locker area, and ensure lounges, locker rooms, showers, and treatment rooms are well-organized and stocked with towels and amenities.

The role emphasizes safety, cleanliness, inventory control, and collaboration with therapists to deliver a memorable spa experience for guests.