Lux Spa Concierge: Elite Guest Experience

Equinox Hotels; New York (NY); On-site; USD 34,000 - 48,000; Full time

Job summary

Equinox Hotels is seeking a Spa Concierge to greet guests, manage reservations, explain spa services, and upsell treatments and products. This role is the first and last impression for spa guests and requires a welcoming, guest-facing personality and professional hospitality.

You will handle appointments, provide itineraries, check-in/out spa guests, coordinate with service providers, and maintain knowledge of all spa offerings, promotions, and safety standards; strong customer service and

Qualifications

• Guest-facing experience with welcoming personality.
• Ability to work in fast-paced environment.
• Strong customer service and sales experience.
• Flexible schedule including weekends and holidays.
• Strong English communication.

Responsibilities

• Greet spa guests and manage check-in/check-out at the spa front desk.
• Explain and suggest spa services, book appointments and upsell products.
• Provide pre-arrival itineraries and confirmations for spa visits.
• Maintain knowledge of spa services, products, promotions, and safety protocols.
• Coordinate with spa staff and service providers to ensure smooth guest experiences.
• Handle guest requests promptly and professionally.

Skills

Guest service

Communication skills

English proficiency

Hospitality experience

Education

Associates or Bachelor’s Degree

Job description

Equinox Hotels is seeking a Spa Concierge to greet guests, manage reservations, explain spa services, and upsell treatments and products. This role is the first and last impression for spa guests and requires a welcoming, guest-facing personality and professional hospitality.

You will handle appointments, provide itineraries, check-in/out spa guests, coordinate with service providers, and maintain knowledge of all spa offerings, promotions, and safety standards; strong customer service and