Lux Retail Sales Support — Flexible Schedule

Tapestry (Coach/Kate Spade); Ontario (CA); On-site; USD 25,000 - 30,000; Full time

Job summary

Coach is hiring a Sales Support Associate to help drive store success through warm, professional customer service and efficient operations. You will process transactions, maintain the cash wrap and sales floor, and assist with stock receipts, transfers, and merchandising updates.

The role requires 1+ year in retail, strong English, and the ability to multitask in a fast-paced environment, including nights and weekends. Training and growth opportunities are provided.

Qualifications

• 1+ year retail experience, preferably luxury, with cash handling.
• Knowledge of fashion trends and marketplace competition.
• Familiarity with POS and basic computer skills (iPad/laptop).
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

English proficiency

Attention to detail

Multitasking

Tools

Cash register systems

iPad / Laptop usage

Walkie-talkie

Stock replenishment

Job description

Coach is hiring a Sales Support Associate to help drive store success through warm, professional customer service and efficient operations. You will process transactions, maintain the cash wrap and sales floor, and assist with stock receipts, transfers, and merchandising updates.

The role requires 1+ year in retail, strong English, and the ability to multitask in a fast-paced environment, including nights and weekends. Training and growth opportunities are provided.