Lux Retail Sales Support — Flexible Schedule & Benefits

kate spade new york; Merrimack (NH); On-site; USD 21,000 - 27,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house with a luxury retail environment. The Sales Support Associate role focuses on delivering exceptional customer service at the cash wrap and on the sales floor, processing shipments, and supporting stockroom and merchandising to ensure a seamless customer experience.

The position requires flexibility for nights, weekends, and peak periods, with attention to detail, strong communication, and the ability to lift up to 50 lbs as needed.

Qualifications

• 1+ years of retail experience, preferably luxury retail service.
• Strong English language proficiency.
• Knowledge of cash register systems and basic computer skills.
• Excellent communication and customer service skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador and support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-on products and promote gift cards; collect customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and update visual merchandising.
• Support sales floor activities and respond to customer requests.
• Maintain housekeeping standards and follow Loss Prevention guidelines.

Skills

Retail experience

English proficiency

Cash handling

Customer service

Multitasking

Tools

POS systems

iPad/Mobile POS

Walkie talkie

Job description

Coach is a global fashion house with a luxury retail environment. The Sales Support Associate role focuses on delivering exceptional customer service at the cash wrap and on the sales floor, processing shipments, and supporting stockroom and merchandising to ensure a seamless customer experience.

The position requires flexibility for nights, weekends, and peak periods, with attention to detail, strong communication, and the ability to lift up to 50 lbs as needed.