Lux Member Experience Concierge OnSite

Cenegenics Denver

Las Vegas (NV)

On-site

USD 34,000 - 40,000

Full time

1 hour ago

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Benefits offered by this job

Flexible working environment

Employer-paid health benefits

Job summary

Cenegenics is seeking a Member Experience Coordinator to serve as the primary contact and advocate for members in a 100% on-site role. You will blend luxury concierge service with precise healthcare operations to ensure a seamless, white-glove experience across the member lifecycle.

Responsibilities include handling patient communications, scheduling, EMR data management, and collaboration with physicians and health coaches.

Qualifications

Bachelor's degree or equivalent work experience.
1–3+ years in hospitality, guest services, or client-facing roles.
Administrative experience such as scheduling, data entry, or record keeping.
Ability to maintain strict confidentiality (HIPAA) and protect sensitive information.
Professional appearance and demeanor in a healthcare setting.
Commitment to diversity and an inclusive work environment.
Ability to multitask and triage requests efficiently.

Responsibilities

Serve as primary MEX to centers, delivering white-glove member experiences.
Process orders and manage prescriptions, lab orders, and nutraceuticals.
Maintain patient information in HIPAA-compliant manner and EMR data integrity.
Schedule assessments and consults, support physician and health coach calendars.
Communicate clearly with members and internal teams to resolve issues.