Healthcare Concierge & Member Experience Host

Crossover Health; Austin (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Crossover Health is seeking an onsite Host to greet members, manage check-in, and guide them through the clinic experience while applying knowledge of self-insured employer health benefits. You will support a collaborative care team and ensure smooth operations in a fast-paced health center.

This role emphasizes hospitality, service excellence, and effective communication with members and staff, including scheduling and follow-up to resolve needs.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 1 year of customer service experience.
• Excellent interpersonal and communication skills.
• BLS certification preferred or required.

Responsibilities

• Welcomes each member and handles all member interactions with hospitality and professionalism.
• Assists with check-in, including understanding of benefit eligibility files, check-in technology and clinic workflows.
• Answers calls, schedules appointments, responds to emails, and follows up on member needs.
• Collaborates with providers and staff to deliver patient-centered care.
• Performs other duties as assigned.

Skills

Customer service

Interpersonal skills

Team collaboration

Multitasking

Proactive problem solving

Education

Bachelor’s degree or equivalent experience

BLS certification

Tools

Apple product familiarity

Job description

Crossover Health is seeking an onsite Host to greet members, manage check-in, and guide them through the clinic experience while applying knowledge of self-insured employer health benefits. You will support a collaborative care team and ensure smooth operations in a fast-paced health center.

This role emphasizes hospitality, service excellence, and effective communication with members and staff, including scheduling and follow-up to resolve needs.