Lux Front Desk Agent — Beverly Hills Guest Experience

Beverly Hills Hotel Management; Los Angeles (CA); On-site; USD 31,000 - 45,000; Full time

Job summary

The Beverly Hills Hotel Management is seeking a Front Office Associate for Cameo Beverly Hills-BHM to warmly greet guests, check them in and out, and assist with pre-registration and blocking of reservations.

You’ll accurately post charges, maintain knowledge of front office systems, handle cash and card payments, review reservations with special requests, and coordinate cancellations and relocations while upholding Hilton standards of service.

Qualifications

• High work ethic and self-initiative.
• Bi-lingual in Spanish preferred.
• Team-oriented with guests in mind.

Responsibilities

• Greet and check guests in and out, assist with pre-registration and blocking of reservations.
• Post charges accurately and promptly.
• Maintain knowledge of front office system and daily transactions.
• Handle cash, checks, and card payments for hotel charges.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, cancellations and relocation procedures.

Skills

Customer service

Team player

Spanish language

Job description

The Beverly Hills Hotel Management is seeking a Front Office Associate for Cameo Beverly Hills-BHM to warmly greet guests, check them in and out, and assist with pre-registration and blocking of reservations.

You’ll accurately post charges, maintain knowledge of front office systems, handle cash and card payments, review reservations with special requests, and coordinate cancellations and relocations while upholding Hilton standards of service.