Guest Services Concierge - Front Desk

Hotel Yountville; Los Angeles (CA); On-site; USD 37,000 - 43,000; Full time

Job summary

Cameo Beverly Hills is currently seeking a courteous front desk associate to warmly welcome guests, check them in and out, assist with pre-registration and reservations, and ensure smooth arrivals for all visitors.

You will handle charges accurately, maintain knowledge of rates and cancellations, and process daily transactions with precision while collaborating with a team to deliver memorable guest experiences. Bilingual Spanish is a plus, and flexible scheduling is expected.

Qualifications

• High work ethic and self-initiative.
• Willing to work varying schedules including nights, weekends and holidays.
• Team-focused with a passion for guest experiences.
• Hilton experience preferred.
• Bi-lingual in Spanish preferred.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Skills

Team player

Flexible schedule

Guest service

Spanish bilingual

Self-motivation

Job description

Cameo Beverly Hills is currently seeking a courteous front desk associate to warmly welcome guests, check them in and out, assist with pre-registration and reservations, and ensure smooth arrivals for all visitors.

You will handle charges accurately, maintain knowledge of rates and cancellations, and process daily transactions with precision while collaborating with a team to deliver memorable guest experiences. Bilingual Spanish is a plus, and flexible scheduling is expected.