Front Office Supervisor: Guest Experience Lead

Beverly Hills Hotel Management; Los Angeles (CA); On-site; USD 39,000 - 56,000; Full time

Job summary

Beverly Hills Hotel Management is seeking a Front Desk Agent at Cameo Beverly Hills-BHM to greet guests, process check-ins/outs, and coordinate with Housekeeping and Engineering to satisfy guest needs.

Proficiency with the MICROS system and a strong commitment to outstanding guest experiences is essential. The role requires calm composure under pressure, a team mindset, and flexibility to work varied shifts in a luxury hotel environment.

Qualifications

• Ability to calmly work with high demand and upset guests
• High work ethic and self-initiative
• Willingness to work varying schedules including nights, weekends and holidays
• Team player who ensures great experiences for guests

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Perform duties of front office staff as needed and understand front office roles.
• Operate the MICROS system for daily transactions and less common tasks accurately.
• Check AM and PM discrepancy reports meticulously.
• Coordinate with Housekeeping and Engineering regarding guest rooms and maintenance requests; route guest needs to appropriate departments.
• Greet guests, check them in and out promptly and professionally, and assist with inquiries.

Skills

Customer service

Team player

Communication skills

Calm under pressure

Flexible schedule

Multitasking

MICROS knowledge

Tools

MICROS POS system

Job description

Beverly Hills Hotel Management is seeking a Front Desk Agent at Cameo Beverly Hills-BHM to greet guests, process check-ins/outs, and coordinate with Housekeeping and Engineering to satisfy guest needs.

Proficiency with the MICROS system and a strong commitment to outstanding guest experiences is essential. The role requires calm composure under pressure, a team mindset, and flexibility to work varied shifts in a luxury hotel environment.