Front Desk Agent

Hotel Yountville; Los Angeles (CA); On-site; USD 37,000 - 43,000; Full time

Job summary

Cameo Beverly Hills is currently seeking a courteous front desk associate to warmly welcome guests, check them in and out, assist with pre-registration and reservations, and ensure smooth arrivals for all visitors.

You will handle charges accurately, maintain knowledge of rates and cancellations, and process daily transactions with precision while collaborating with a team to deliver memorable guest experiences. Bilingual Spanish is a plus, and flexible scheduling is expected.

Qualifications

• High work ethic and self-initiative.
• Willing to work varying schedules including nights, weekends and holidays.
• Team-focused with a passion for guest experiences.
• Hilton experience preferred.
• Bi-lingual in Spanish preferred.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Skills

Team player

Flexible schedule

Guest service

Spanish bilingual

Self-motivation

Job description

The timeless glamour of Beverly Hills comes alive in stylish, European comfort with contemporary amenities, elegant service and personalized experiences. A modern version of old-world simplicity and stylish European glamour, our Beverly Hills accommodations provide guests with comfortable, elegant and effortless living that blends contemporary amenities with discreet, personalized service.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Cameo Beverly Hills-BHM

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Hilton Experience HIGHLY PREFERRED
• Bi-lingual in Spanish preferred

$27.51/hour

Status

Full-time

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